NOC Technician Tier I (Hybrid)

BUSINESS UNIT: CCR Media

FUNCTION: Service Delivery

REPORTS TO : NOC Supervisor

CLASSIFICATION: Non-Exempt

LOCATION: Cedar Rapids, IA

EDUCATION: 2 years of higher education or industry standard technology certifications

EXPERIENCE: 2+ years preferred (We also welcome recent graduates!)

Shift: Overnight - Saturday-Wednesday 11pm-9am

Who We Are Looking For

CCR Media is a cutting-edge network operations center that is responsible for day-to-day operations of large enterprise clients. We pride ourselves on fostering an inclusive, innovative, and agile environment where every team member is encouraged to grow and excel.

We are seeking a highly-motivated and dedicated technician with a passion for technology and problem-solving. The ideal candidate brings a solid technical foundation and a desire to learn and grow within our team. We value diversity and aim to create an environment where all employees feel welcomed and supported.

What You’ll Accomplish and Experience

As a NOC Technician Tier I at CCR Media, you'll play a vital role in ensuring seamless media acquisition and delivery for our clients. Your day-to-day responsibilities will include:

• Troubleshooting Incidents: Troubleshoot a variety of incidents related to media signals and network performance, ensuring timely repair to minimize recurrence and avoid rework.

• Responding to Alerts: Respond to internal and external alerts and requests, engaging with clients and vendors as needed to resolve issues quickly.

• Workflow Management: Follow appropriate workflow and time management practices while maintaining customer focus and providing high-quality service, escalating issues when necessary.

• Maintain Documentation: Research, document, and resolve issues to support business solutions, while maintaining uptime and response time SLAs.

• Collaborative Environment: Work in an innovative and agile setting where your contributions are valued, and you can collaborate with a diverse team.

• Continuous Learning: Stay current with evolving technology related to network and media solutions, participating in ongoing training and development.

  Desirable Previous Experience

• CompTIA Network + certification or comparable operational skills (willingness to obtain certification is required).

• Understanding of DNS, DHCP, TCP/IP, LAN and WAN architectures, etc.

• Experience supporting and troubleshooting network infrastructure.

• Strong customer service and communication skills.

• Operational understanding of switching, routing architectures, and protocols like STP, BGP, OSPF, and more.

• Proven ability to support and troubleshoot technical issues effectively.

• Experience with VMWare including vSphere, or comparable skills preferred.

• Experience with RF is highly desired.

  Why CCR

  CCR is a privately held corporation that was founded in 1986 that provides technology services to large and small businesses nation-wide from our location in Cedar Rapids, IA. Our achievements include:

• Top quartile revenue growth for each of the last 5 years as per the worldwide Service Leadership Index® precision benchmark.

• Nationally recognized as “Great Place to Work” – 8 years in a row

• 10-years consecutively listed on Inc. 5000 - Fastest Growing Privately Owned Companies in America

• 7-year consecutive top 100 listing on MSPMentor 501 internationally

• Finalist or Winner from Technology Association of Iowa for the following:

• IT Service Provider of the Year (2019, 2018, 2017, 2016, 2014, 2013)

• Top Growth Company of the Year (2017)

• Best User of Technology (2015)

• Technology company of the year (2015, 2014, 2013)

  Learn more about CCR and our values: https://ccr.net/who-we-are/

  CCR offers a unique work-life balance and environment. Our competitive benefits package includes free daily lunch for employees, gym membership reimbursement, health, dental, and vision insurance, paid time off and paid holidays, a 401k program, quarterly profit sharing, short & long term disability and life insurance and lots of development opportunities to help you grow your professional career.

  Learn about our culture: http://reviews.greatplacetowork.com/circle-computer-resources-inc .

Department

Media Services

Employment Type

Full time

Minimum Experience

Mid-level