Embark on your path towards a successful career. Kuehne+Nagel stands out as an innovative logistics company with adaptability and efficiency at our core. Our advanced processes enable us to deliver exceptional services to our clients and customers. Your knowledge, expertise and distinct skillsets will play a vital role in driving the organization’s growth.

Your Role

To manage the process excellence function including all the related activities of process analysis, project management, system analytics, supporting with documentation + business process modeling in compliance with KN standards.

The main focus will be on constantly supporting our teams by seeking opportunities for process improvements through Managing the application support function including all the related activities of systems support, root cause analysis, maintenance, testing + cooperation with key stakeholders for application development.

Though process audits + KPI reporting, you will work with the relevant stakeholders to ensure the execution + delivery of process excellence.

Your Responsibilities

Your focus will be on ensuring operational delivery through facilitating our entire systems landscape, including internal + external facing applications. Through data analysis + other methodologies, you will ensure the optimal utilization of systems to achieve excellent data quality + efficiency.

• To ensure system excellence through high adherence to designed processes + proper system utilization through system reports or process audits in collaboration with the process excellence function.

• To implement + support the usage of the entire system landscape through efficient + optimal system configurations achieving operational excellence.

• To ensure high levels of data quality via analysis, review + action planning together with stakeholders.

• To monitor internal support queues ensuring timely responses to all requests.

• To identify re-occurring issues, provide systematic solutions or identify training needs + coordinate with respective trainers.

• To coordinate system testing with operations + document results as per regional standards.

• To cooperate with stakeholders for applications development such as requirement gathering, software solution design, testing + supporting.

• To share knowledge to local Systems + Process teams on relevant topics.

• To support and coordinate near shoring activities to the Shared Service Centers.

• To find solutions + seek opportunities for the organization that will further our operational + strategic goals.

Your Skills and Experiences

Professional education or degree in logistics or supply chain

Experience in Freight Forwarding is an advantage

Strong Communication, Influencing and Motivation Skills

Must be knowledgeable with MSWord, Excel and PowerPoint

Project Management and Change Management

Cognitive Skills and Attention to details

Flexible with Shift Schedule

Willing to work onsite and during PH holidays

Good Reasons to Join

We offer opportunities where you can grow your expertise, shape processes and deliver innovative solutions. We are continuously growing our local and global network and our product portfolio creating career opportunities in different fields of work worldwide. We deliver high quality solutions to our customers and are proud to be a leader in the logistics industry.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.