Summary of Position

This position is located in Bossier City in a call-center environment.

The Bilingual Customer Service Representative represents Young Williams and provides outstanding customer service to both internal and external customers by professionally answering all calls and ensuring that customers receive accurate information politely and promptly.

Essential Job Responsibilities and Duties

• Must have the ability to work independently with little or no supervision and meet the minimum requirement of number of calls answered per day.
• Draws from all available resources, policies, supervisors, and state system to answer all inquiries, recognizes case issues as they develop in order to reduce workload.
• Shows a high level of enthusiasm in serving customers and improving team performance, willing to obtain and increase knowledge to assist the team and call center.
• Fluently reads, writes, and speaks Spanish and English.

Required Education

• A high school diploma or equivalent required. A degree or certificate in a related field preferred.

Required Experience

• Preferred - One year of call center experience in which clerical work was a major duty.
• Strong computer skills and typing proficiency required.
• Must be able to type at least 30 words per minute.

Employer complies with all laws prohibiting discrimination against employees and applicants based on race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, citizenship status, disability, genetic information, or veterans' status.