Job Information
Textron Technical Service Expert in Cartersville, Georgia
Technical Service Expert
Description
Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation
vehicles, snowmobiles, side-by-sides, all-terrain vehicles, professional turf-care equipment, and ground support
equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in
environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting
preserves.
Responsibilities:
Provide professional phone and email technical support to our customers.
Answer elevated calls from dealers/customers regarding technical issues on the vehicles and troubleshoot
customer needs over the phone.
- Address customer product issues, some that are potentially negative, in a professional and positive
manner with the result being customer satisfaction.
- Identify common themes regarding customer issues and facilitate a plan of action to resolve customer
needs while balancing company warranty and service policies.
- Travel to customer locations to gather data, perform advanced technical training, and vehicle
troubleshooting.
Create detailed test and trip reports and recommend solutions for improvement.
Conduct in depth technical service training seminars for dealers, distributors, and internal employees in
order to showcase vehicle specifications and troubleshoot issues.
- Mentor and train Technical Service Experts as need to ensure the highest standard of customer
satisfaction and resolution of issues
Qualifications
Qualifications:
Education: Bachelor’s degree required
Years of Experience: 3 or more years of experience required
Software Knowledge: Microsoft Office, SAP, Salesforce and vehicle diagnostic software
Travel Requirements: 70%
Strong mechanical and electrical aptitude preferred
EEO Statement
Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.
Recruiting Company: Textron Specialized Vehicles
Primary Location: US-Georgia-Cartersville
Job Function: Product Support
Schedule: Full-time
Job Level: Individual Contributor
Job Type: Standard
Shift: First Shift
Relocation: Available
Job Posting: 06/11/2024, 10:09:57 AM
Job Number: 324279
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