Risk Management Coordinator

Salary

$70,228.74 - $112,365.98 Annually

Location

Carson City, NV

Job Type

FULL-TIME

Job Number

646_7.3.24

Department

Risk Management

Opening Date

07/03/2024

Closing Date

Continuous

Description

This is a full-time, FLSA exempt position with Carson City Risk Management.Under general direction, performs professional-level duties in relation to the administration of the City worker's compensation, liability and safety programs; manages cases and coordinates issues with employees, supervisors, HR staff and service providers. Oversees the DOT FMCSA and FTA random testing program.

Please note:This recruitment will remain open until recruitment needs are satisfied. Individuals are encouraged to apply immediately, as hiring may occur early in the recruiting process. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been made.

Human Resources determines whether or not you meet the minimum qualifications for the job based on your experience as you describe it on your application. Do not substitute a resume for your application, or write "See Attached Resume" on your application. We do not review resumes, unless specifically stated on the job announcement. Qualifying education and experience must be clearly documented in the "Education and Work Experience" section of the application. Applicants not meeting these requirements will not be considered for employment.

Examples of Duties

This class specification lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

• Records new claims for worker's compensation cases; contacts injured employee, discusses injury, treatment and plan of care.
• Communicates with employees/worksite liaisons/supervisors/physicians, as appropriate, regarding information needed to process and adjudicate claims (e.g., medical documentation, filing status, return to work plans); keeps employees and supervisors current on status of absences.
• Communicates approvals, denials, leave extensions, return-to-work plans and other important information to employees, supervisors, HR staff and third party administrators.
• Exercises independent judgment within policy guidelines; analyzes issues and recommends solutions.
• Represents the City at hearings as required.
• Communicates regularly with third party vendor to discuss and resolve priorities and technical issues; assures that appropriate and timely services are provided and that employees receive appropriate assistance; reviews the work of third party vendor to assure the work quality and timely accomplishment of assigned duties.
• Counsels and trains supervisors and managers over worker's compensation processes, procedures and requirements.
• Works with Finance Department to develop benefit program cost forecasts and budget.
• Coordinates process of locating appropriate alternate employment in the City for employee, when available.
• Composes and issues management reports regarding status, causes and costs of City worker's compensation claims; Develops and distributes programs specific communications as required.
• Works with service providers on vendor relationships and contract negotiations; evaluates cost-effectiveness of programs.
• Establishes quality audit program to assure that City services and costs match vendor records
• Performs duties as City Safety Officer; coordinates activities with Safety Committee; coordinates activities with OSHA; Schedules safety training for City staff.
• Administers drug/alcohol programs, DOT random testing, Fire Dept random testing and related programs.
• Provides assistance and information to staff on programs, services, policies and procedures; exercises the highest degree of confidentiality and professionalism.
• Researches and resolves employee issues, and communicates information on status and changes; researches individual records to resolve issues and correct errors.
• Confers with and interprets policies, procedures and regulations to City staff and the public.
• Analyzes personnel procedures and practices and recommends improvements through consolidation, teamwork or automation.
• May provide technical advice to or instruct others in work procedures.
• Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Prepares reports, correspondence and a variety of written materials; prepares and maintains accurate records and documentation of activities.
• Uses standard office equipment, including a computer, in the course of the work.
• Demonstrates courteous and cooperative behavior when interacting with the public and City staff; acts in a manner that promotes a harmonious and effective workplace environment.
• Maintains absolute confidentiality of work-related issues, records and City information.

Typical Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and Experience: Equivalent to a Bachelor's degree in human resources management, or a closely related field, and two (2) years of experience in the administration of workers' compensation programs; OR an equivalent combination of education, training and experience as determined by Human Resources.

REQUIRED CERTIFICATES, LICENSES, AND REGISTRATIONS:

• None

Required Knowledge and Skills Knowledge of:

• State and Federal regulations, and accounting requirements for worker's compensation programs.
• Principles and practices of worker's compensation management, including records management, and claims processing regulations.
• Accounting procedures and legal and procedural requirements for claims management programs.
• State and Federal laws, statutes, rules, codes and regulations governing drug testing.
• Principles and practices of effective customer service.
• Principles of confidential records and file management.
• Principles and practices of contracting, and terms and agreements for program plans and coverage.
• Policies and procedures for claims processing and payment.
• Computer applications related to the work
• Standard office practices and procedures, including filing and the operation of standard office equipment.
• Communicating effectively in oral and written forms.
• Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.

Skill in:

Coordinating and managing worker's compensation programs.

Interpreting and applying state and Federal rules, ordinances, codes and regulations.

Interpreting and explaining technical employee claims administration policies and procedures.

Answering questions, advising staff, and resolving problems regarding liability programs, plan design, coverage, and claims issues.

Researching, collecting, analyzing, and preparing data and generating reports.