Public Safety Communications Operator

Salary

See Position Description

Location

Carson City, NV

Job Type

FULL-TIME

Job Number

383_09/24

Department

Sheriff

Opening Date

09/12/2024

Closing Date

9/27/2024 3:00 PM Pacific

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Description

Apply today for an exciting career opportunity with great benefits as a 9-1-1 Dispatcher! Don't pass up an opportunity to work with an outstanding Sheriff's Office and Fire Department.

*Employees may choose between the following Nevada PERS retirement plans:* *Employer Paid Retirement:$26.6842 - $37.3579 ($55,503.24 - $77,704.38 annually)or Employee/Employer Paid Retirement:*$31.6683 - $44.3356 ($65,869.96 - $92,218.10 annually) (To learn more about the Nevada Public Employees Retirement System (Nevada PERS) click on this link:New Member Information{tabindex="0"}(Download PDF reader){target="_blank"}

In addition to an outstanding retirement plan, this position is afforded the excellent benefits set forth in the Carson City Employees Association labor contract:CCEA Labor Contract{tabindex="0"}

Under general supervision, this position performs a variety of complex duties involved in the receipt and processing of emergency 9-1-1 and non-emergency calls; relay information between 9-1-1 callers and emergency personnel; dispatch emergency personnel and track activity in order to secure the safety of the emergency responder and the facts of the situation.

*Important Job Information:* *This position connects the public to law enforcement and fire/rescue services. *This position requires assisting callers who are victims, survivors, and witnesses of all types of emergency situations and crime, while obtaining and entering essential information regarding emergency situations into a computer. *This position is privy to confidential emergency situations and details, helping both emergency callers and public safety/emergency personnel as situations are happening and must remain calm, focused, organized, and able to recall information instantly and keep everyone informed of activities at all times. *Situations that employees deal with over the phone can be exciting, challenging, violent, alarming, and distressing under emergency circumstances and deadlines. *Employees must have excellent skills in the following: interpersonal, customer service, organizational, coping, diplomacy, tact, compassion and patience. *Employees are required to work varied shifts, weekends and holidays year round. *Employees are required to work overtime.

Please apply only if you are sure that you are prepared to work under the conditions outlined above.

*Recruitment Process: The recruitment process for this position consists of the following steps:an in-person interview on Thursday, October 3, 2024;an online skills test (Criticall) which tests job related skills such as data entry, multi-tasking, decision making, position locating, and more, phone screening, in-person verification of the skills test (Criticall), a background check to include a fingerprint based background, Computer Voice Stress Analysis (CVSA), and drug screen. You may also have an opportunity to "sit-along" with a urrent Dispatcher to see what the job is really like. The performance in each step is reviewed, so applicants are not guaranteed to move to next step. Individuals who are invited to take the online skills test (Criticall) can access study and practice material here:* Criticall Candidate Resources{tabindex="0" target="_blank"}

Examples of Duties

This class specification lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

• Receive and process emergency and non-emergency service calls from the public requesting law enforcement, fire department, Emergency Medical Services (EMS) or other county services; determine nature, location, and priority of incident; recall citizens as necessary.
• Enter incident reports into the computer system or appropriately refer citizen; input addresses, locations, citizen information, and other pertinent information; update or cancel events as needed; document errors.
• Transfer calls to appropriate agencies, as needed; answer calls from other agencies and take appropriate action as needed.
• Perform records checks for law enforcement and other authorized county personnel as needed.
• Document officer information on suspects; confirm, enter or validate warrants and previous arrests, update information as needed; advise affected personnel of information updates; run checks of guns, property, etc. or related items for wants and registrations.
• Verify and relay information between emergency responders, citizens and others as needed via telephone and mobile computer terminals.
• Maintain a variety of automated and manual logs, records and files related to dispatching activities. Perform a variety of record keeping, filing, indexing and other general clerical work; print messages from the computer screen as needed.
• Read, update, and remain current on pertinent Agency and Communications Division policies, procedures, rules, and regulations.
• Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a team.
• Uses standard office equipment, including a computer, in the course of the work.
• Demonstrates courteous and cooperative behavior when interacting with the public and City staff; acts in a manner that promotes a harmonious and effective workplace environment.

Typical Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and Experience: Equivalent to High School Diploma or GED; AND one (1) year of public safety or customer service experience; OR an equivalent combination of education, training and experience as determined by Human Resources.

REQUIRED CERTIFICATES, LICENSES, AND REGISTRATIONS:

Valid Drivers License

Must take and pass the dispatch training set forth in Nevada Administrative Code Chapter 289, Law Enforcement Dispatchers, within 12 months of employment.

Must obtain and maintain Emergency Medical Dispatch (E