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Are you passionate about leading architectural efforts to solve complex challenges? As a Lead Application Architect, you will have the unique opportunity to shape the future of our technology landscape. Reporting to senior leadership, you will build architecture and designs to develop innovative solutions that drive business value and enhance customer experiences.

Primary Responsibilities:

• Collaborate with Product Managers and Product Owners: Understand business needs and develop architectural solutions and blueprints for the customer experience center platform.

• Support Solutions Architects: Identify impacts on teams, ARTs, and suppliers involved in developing solutions. Define architecture enablers and non-functional requirements for the acceptance criteria.

• Prepare Conceptual Architecture Designs: Assist Solutions Architects in creating conceptual architecture designs (L1). Produce design documentation (L2) for features.

• Effort Estimation: Provide t-shirt size effort estimates for capabilities based on solution design during capability refinement meetings.

• Best Practice Recommendations: Offer best practice recommendations to the engineering team.

• Feature Refinement and Requirements Gathering: Collaborate with Product Managers and Product Owners for feature refinement and business requirements gathering.

• Stakeholder Collaboration: Work with internal and external stakeholders to design and implement customer experiences using IVR platforms (Nuance, Genesys, Microsoft, etc.).

Use your skills to make an impact

Required Qualifications

• Bachelor's Degree in Computer Science, Information Technology or related field

• 8 or more experience as a senior developer or architecture in large IT projects

• Agile Methodologies: Familiarity with agile methodologies (e.g., SAFe) and experience with waterfall methodologies.

• Public Cloud Knowledge: Strong understanding of public cloud architectures and services (AWS, Azure, GCP), including cloud-native technologies, cloud cybersecurity, and implementation patterns.

• Architecture and Design Solutions: Expertise in technologies such as Nuance IVR, Nuance Mix platform, Genesys Cloud Architect flows, AWS Connect, and Google CcaaS.

• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Lead Application Architect Experience: Proven experience as a Lead Application Architect for large-scale cloud contact centers using Azure, AWS, and Genesys Clouds.

• Technical Hands-on Experience: Proficient in setting up pilots and proof of concepts (POCs) for solution evaluations on SaaS platforms.

• Architecture Development: Experience in developing architecture across Business, Application, Data, and Technology domains.

• Communication and Influencing Skills: Excellent communication and influencing abilities.

• Leadership Skills: Strong leadership skills to guide business requirement discussions and provide technical solutions.

• Strategic Transformation Programs: Experience in major strategic business and IT transformation programs.

• Technical Communication: Ability to explain complex technical issues in a way that non-technical stakeholders can understand.

• Vendor Collaboration: Experience working with vendors to enhance tool capabilities to meet enterprise needs.

Additional Information

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

Satellite, cellular and microwave connection can be used only if approved by leadership

Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$126,800 - $174,500 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, 'Humana') offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.