Job SummaryThe Area Manager – Escrow is responsible for overseeing, planning, directing and controlling all business functions of PGP Title, Inc. (a Pulte Homes subsidiary company) and its affiliated companies, along with supervising the Settlement/Escrow functions within specific Divisions/Area.

Although this position is based in Carmel, Indiana, candidates may be located elsewhere but must be able to commute to the office as needed.

Primary Job Responsibilities

• Prepare and maintain financial forecasts, plans and budgets.

• Manage adherence to Company policies.

• Prepare and oversee projects and coordinate changes to the company as required by the Area.

• Monitor and Supervise Branch Manager/direct reports Settlement/Escrow functions for quality assurance.

• Set- up and conduct 1 on 1 call with Branch Manager/direct reports. Meetings will include KPI metrics: including but not limited to – Builder outlook, volume, financial results, capture results, quality metrics (CQE/NPS) results for the prior month, mentor for appreciation or course correction as necessary.

• Participate in Market Analysis, including both Title Insurance and Escrow fees.

• Participate in monthly operation/PGP Area meetings.

• Be available to assist the QA and Legal Departments during internal and external annual audits

• Develop and maintain positive relationships with Pulte Homes, Pulte Mortgage, Pulte Insurance Agency and Premier Land Title Insurance Co. Additionally, establish channels of continued updates and communication with VP of Operations and other PGP Executives.

• Other duties as assigned.

Management Responsibilities

• Ensures appropriate staffing to meet department needs

• Utilizes recruiting and selection tools/processes to build organizational talent

• Delegates work according to employee’s abilities and skills

• Evaluates employee’s performance and plans for compensation actions in accordance with that performance

• Provides developmental opportunities through identification of internal and external training opportunities

• Creates opportunities for employee growth

• Provides continuous coaching with regard to functional and leadership standards (technical skills and behaviors)

Scope

• Decision Impact: Area

• Department Responsibility: Multiple

• Direct Reports: Yes

• Indirect Reports: Yes

• Area Manager – Escrow

• Physical Requirements: Not applicable

Required Education/Experience

• Minimum High School diploma or equivalent required

• Bachelors Degree in business or a related field preferred

• Minimum 3-5 years escrow operations experience OR mortgage/builder operation leadership.

• Minimum 2 years at a supervisory level or above

• Specialize in RESPA with understanding of company's underwriting guidelines

• Experience with annual budgeting process and analysis of profit and loss statements to drive financial performance

• Experience supervising multiple mid-level managers and handling Human Resources tasks including; hiring, terminations, performance plans, leaves of absence, etc.

• Developing and leading strategic projects and tracking results

Required Licensing, Registration and/or Certifications

• Notary Public preferred (required in some states)

• Escrow Officer/Title Producer license may be required

Required Skills/Knowledge

• Effective communication, presentation, and organization skills

• Developing and maintaining positive relationships

• Ability to supervise and lead multiple team members in multiple locations

• General knowledge of real estate law and title escrow curative procedures

• General understanding of State specific requirements related to title and escrow operations

PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.

We are an equal opportunity employer (https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.

All employees must be committed to fair and nondiscriminatory lending, in conformity with the Equal Credit Opportunity and Fair Housing acts, and to compliance with all applicable laws, regulations and company policies. Employees must act responsibly in their efforts to provide financial services to Pulte customers and to provide support to Pulte's core purposes.

All offers of employment are contingent upon clear results of a comprehensive pre-hire background check including credit, criminal, education and employment.

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