Customer Service Representative (1695)

• Title:Customer Service Representative

• Group Company: MCA Sporting Goods Division

• Location:Carlsbad, CA

Group Company:

• MCA Sporting Goods Division

Mitsubishi Chemical America Inc. Sporting Goods Division is a wholly owned subsidiary of Mitsubishi Chemical Holdings Corporation (http://www.mitsubishichem-hd.co.jp/english/) , dedicated to designing and developing the highest performing composite products for discerning sports enthusiast everywhere. We leverage our own resources and raw materials (vertical integration), which gives us a competitive advantage. Over the years, we have been a leading supplier of premium composite golf and archery products worldwide under the Mitsubishi Chemical, Aldila, and Victory Archery brands.

Job Purpose

The Customer Service Representative will be responsible for handling incoming calls, emails, and chat inquiries for Mitsubishi Chemical Graphite Shafts and Aldila Golf Accounts & Customers. This role will also be responsible for responding to product related questions and fulfillment of daily orders and filing of necessary documents.

Principal Accountabilities

• Handle consistent call volume while exceeding customer’s expectations on each interaction

• Responsible for explaining the features and benefits of golf products

• Responsible for processing return authorizations for credit and warranty issues

• Provide account status updates of sales orders

• Troubleshoot account and shipping problems with FedEx tracing

• Directly handling service requests for Aftermarket Sales Manager, OEM Sales Manager, and Tour Representatives

• Day to day order entry, order fulfillment, and assist in managing Aftermarket inventory

• Timely organization of customer order confirmations, invoices, and no charge documents

• Willing and able to take on special projects and training as assigned and to complete such projects with thoroughness and accuracy in a timely manner

• Proficient in basic order entry and computer skills to process sales and tour order requests

Knowledge / Skills / Experience

• Basic knowledge in Microsoft Office Platforms (including Outlook, Excel, Word, PowerPoint, A/X)

• Professional, friendly, and clear communication skills – both written and verbal

• Strong customer service and relationship building skills

• Knowledgeable in MCA Golf products/components, club fitting/building, and overall gold industry understanding

• Problem solving and ability to resolve issues effectively

• Detail-oriented, flexible, and self-motivated

• Demonstrates ability to work in an organized and efficient manner while multi-tasking

• Minimum 1-2 years related golf and customer service experience and/or training; or equivalent combination of education and experience preferred

• Bachelor’s degree (B.A.) from four-year college or university a plus

Pay Transparency (complete highlighted sections)

• The salary range for this position is $ 20 - $ 30 Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.

• Competitive Benefits

• Benefits begin on DAY 1!

• Employee Assistance Programs

• Curated Self-Paced Learning & Development Programs for all Employees

Mitsubishi Chemical Group (MCGC) and any of our subsidiaries do not accept unsolicited resumes from individual recruiters or third-party agencies. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team. No placement fees will be paid to any firm unless specifically invited on the search by the MCGC Talent Acquisition team and such candidate was submitted to the MCGC Talent Acquisition Team via our Applicant Tracking System.

EEO Statement

Mitsubishi Chemical Corporation values diversity in the workplace, is committed to a policy of equal employment opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally recognized protected basis under applicable law.

Applicants with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or other applicable laws. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition.