... enhance service delivery. • Plans and carries out Operational checks to optimize facilities ... • Implement and manage the escalations framework including diagnosing service delivery problems ...

... successful delivery of outcomes. Application Performance Monitoring: Improve on existing alerts ...

... delivery team that will fulfil the project or contract with the client. The position is required to work on ... , location of sites), solution scope (number of technologies, lines of business), service scope (number of ...

... services and platforms, covering all the functional aspects from service/product definition through to ... pertaining to the service. Adhere to and follow the relevant development and support processes ...

... . Deliver regular progress reports to the Team Manager/Product Owner. **Knowledge, Skills and ... standards, ensuring the delivery of high-quality products on time and within budget. Exceptional ...