Description:

Join our dynamic and growing team at the Hyatt Regency Cape Town. We pride ourselves on providing excellent customer service and maintaining a welcoming environment for our guests and employees.

Duties and Responsibilities but not limited to:

• Greet and welcome guest in a professional and friendly manner.

• Manage incoming calls, redirect them as need, take messages and provide basic information to callers.

• Checking guests in and out of the hotel.

• Maintaining guest accounts and processing guest transactions during their stay

• Dealing with any and all special needs or requests from guests during their stay.

• Handle reservations, inquiries and guest concerns promptly.

• Coordinate with housekeeping and other departments to ensure seamless guest experiences.

• Maintain accurate records and manage administrative tasks.

Qualifications:

Qualifications

Skills and Qualifications:

• A minimum of 2 years' experience as a receptionist within the hospitality industry.

• Strong communication and interpersonal skills.

• strong organisational abilities and attention to detail.

• proficiency in OPERA

• Flexibility to work shifts, including weekends and public holidays

• Proficiency in Microsoft Office

Primary Location: ZA-Cape Town

Organization: Hyatt Regency Cape Town

Job Level: Full-time

Job: Front Office

Req ID: CAP000170

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.