Application Support Engineer 

CrossBoundary Energy   

Location

Candidates can join our team on a remote basis between timezones UTC - UTC+3:00 

Job Description 

CrossBoundary Energy is recruiting an Application Support Engineer who will be responsible for providing technical assistance and customization for our internal enterprise software tools, especially Sharepoint and Microsoft 365 applications. You will work closely with business users, IT and data professionals to troubleshoot issues, optimize user interface, and improve application performance. You will also develop and maintain documentation, training materials, and best practices for using the software tools effectively. You should have a strong background in software engineering, preferably with experience in Microsoft 365 development and administration. This role will report to the Lead Analytics Engineer within CrossBoundary Energy’s DataOps team.  

Who We Are

The CrossBoundary Energy team is a unique group of people who are genuinely excited by the opportunity to make a difference in some of the world's most challenging and exciting renewable energy markets. The chosen candidate will play an important role in a unique team with the opportunity to make a large impact on the clean energy landscape in Africa. Team members come from diverse backgrounds but share several qualities: curiosity, humility, integrity, a drive for excellence, and a bias for action.  

Required Qualifications

• Bachelor's degree or equivalent professional certification in computer science, software engineering, or related field 

• At least one year of experience in application support, troubleshooting, and debugging 

• Proficient in JavaScript, HTML, CSS, and REST APIs 

• Familiar with Microsoft 365 web applications, ideally Dynamics 356 suite (Finance & Operations, Sales Hub) 

• Knowledge of Sharepoint development and administration, including web parts, workflows, and permissions 

• Proactive communicator, sharing and summarizing progress with manager on a daily basis 

• Willing to learn new technologies and tools 

  Primary Responsibilities 

• Identify and resolve software issues, bugs, and errors that affect the functionality and performance of the enterprise tools, and report the root causes and solutions to the Lead Analytics Engineer 

• Customize and enhance the user interface, features, and workflows of the software tools in response to user feedback & specific business needs. Demonstrate the added value and benefits of the customization to the stakeholders 

• Develop and maintain documentation, manuals, tutorials, and FAQs for the software tools, and conduct training sessions for new and existing users to increase their proficiency and satisfaction 

• Collaborate with CBE data professionals and CrossBoundary Group IT specialists to ensure the security, reliability, and compatibility of the software tools with the data infrastructure and systems, and follow the best practices and standards for data governance and quality 

• Keep abreast of the latest updates, trends, and best practices in Microsoft 365 development and administration, and suggest improvements and innovations for the software tools that align with the business goals and strategies 

  Think you have what it takes but not sure you check every box? Research shows that while men apply to roles when they meet an average of 60% of the criteria, women often only apply when they meet every requirement. If you're passionate about what we're building, we want to hear from you!   

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