Description

Introduction

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Manager Strategic Account Implementation with AdvantageTrust you can be a part of an organization that is devoted to giving back!

Benefits

AdvantageTrust, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the AdvantageTrust family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Manager Strategic Account Implementation to help us reach our goals. Unlock your potential!

Job Summary and Qualifications

The Manager, Strategic Account Implementation is responsible for delivering member-focused onboarding and implementation processes that support tactical implementation, effective maintenance, and long-term retention to maximize the life-time value of the company’s strategic accounts. Manager, Strategic Account Implementation will possess comprehensive portfolio and market knowledge. In this role, The Manager, Strategic Account Implementation will support the accurate and timely completion of the established workplan including data analytic reviews and contract tier guidance, vendor connectivity through eLOC submission guidance and direct vendor communications, and possess a keen ability to identify contract offerings and opportunities to assure a successful on-boarding experience for the strategic account member and enhance member value throughout their member journey. The Manager, Strategic Account Implementation will serve as an internal resource across all departments to offer education and support to enrich team knowledge and promote customer journey through QBR and Annual Reviews as determined.

What you will do in this role:

• Sets, refines, and delivers the standard for the organization to deliver implementation services by class of trade and specialty formulary - leads scalable process development.

• Responsible for onboarding and maintenance implementation measures on groups with $20 million spend annually.

• Primary responsibility in Critical Access Hospitals, and large ASC groups.

• Subject Matter Expert (SME) portfolio penetration supporting HealthTrust Implementation teams in the non-acute space of IDNs.

• Resource for Account Management and Sales Team on account implementation best practices.

• Implement short- and long-term strategies for member retention.

• Clear communication to Senior Director, Implementation

• Conducts research to develop large and impactful programs and partnerships and determine implementation.

• Develops trust and loyalty through competence and expert contract and contract application knowledge to strengthen the member relationship.

• Management of scalable process flow for strategic member and rep engagement, and overall account health implementation measures.

• Provides continuity and focus for large and complex implementations requiring multiple suppliers (direct and distributed) to ensure success.

• Cross communication with member “team” to recognize risk and ensure success in relationships, partnerships, and the business.

• Maintain strategic reports for the purpose of reporting savings, identifying opportunities and enhancing compliance through scheduled Strategic Account business reviews conducted in collaboration with Account Management.

• Serve as subject matter expert (SME) as assigned for formulary lead contract alignments and other contract categories as designated.

• Responsible for maximizing penetration of strategic accounts with contract portfolio and distribution opportunities

• Cross reference knowledge to offer optimized solutions based on member and/or rep scenarios.

• Maximizes member value with portfolio knowledge based on COT, specialty, distributor along with priority level of risk or opportunity.

• Train new team members on the implementation process and protocol.

• Identifies S2 opportunities and initiates communication through vendors and members with direct collaboration and support of Senior Director, Implementation.

• Direct resource for tier and quoting guidance on RFP cost analysis on strategic accounts, offering final review of accuracy in coordination with sales team

• Provide education to Account Management team and other internal stakeholders on contract updates, processes, process changes

• Contributes to formulating process templates and educational guide for internal use

• Performs other duties as assigned.

• Practices and adheres to the “Code of Conduct” philosophy and “Mission and Value Statement.”

What qualifications you will need:

• Bachelor's degree, required

• 5+ years of experience in GPO Supply Chain facing role, required

• 3+ years of experience in market segment experience or successful record of accomplishment as implementation or strategic account management, preferred

• 5+ years of experience in customer service, relationship building, and management, required

HealthTrust Supply Chain (https://healthtrustpg.com/) is a critical part of HCA Healthcare's strategy. Our focus is to improve performance and reduce costs. We do this by joining non-clinical and administrative functions. HealthTrust Supply Chain best practice methodologies. We develop, apply and monitor cost-efficient initiatives and programs for HCA Healthcare. By improving facility efficiency, medical professionals can focus on our mission - patient care.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our Manager Strategic Account Implementation opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.