66865BRAuto req ID:66865BRJob Code:I0957P IT Infrastructure Prfsnal III Department Office Location:USA - MA - Cambridge Business Title:Online Learning TechnologistSub-Unit:------------ Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :057Time Status:Full-time Union:00 - Non Union, Exempt or Temporary Additional Qualifications and Skills:If you have some, but not all, of the following, we encourage you to apply; we value employees with a willingness to learn:

• Minimum of three years of related experience in a technical role and/or as an admin user of Canvas LMS, supporting online courses and programs.

• Bachelor's or master's degree in related field preferred (e.g., educational technology, information technology, learning technologies, instructional technology, computer science, etc.).

• Self-directed technical professional who is comfortable both collaborating with colleagues and working independently to solve problems quickly, accurately, and professionally.

• Experience working in a college/university setting in roles related to educational technology.

• Experience supporting technical dimensions of online courses and programs.

• Previous experience providing admin-level support for Zoom and Panopto.

• Able to become proficient supporting other technologies used by PLC, such as:

• Course tools (e.g., Cidilabs Design PLUS, Atomic Assessments, 3Play, Copyleaks, Paradigm)

• Project and operations management tools (e.g., Teams, OneDrive, Office, Slack, Google Drive, Confluence, OneNote)

• Other tools (e.g., AirTable, Salesforce)

• Familiarity / experience with responding to user support through a ticketing system (Salesforce).

• Possess understanding of and appreciation for multiple dimensions (e.g., IT security, FERPA, data dependencies, user experience, accessibility) that must be considered when evaluating potential technical solutions.

• Experience researching, evaluating, and testing new technologies.

Additional Information:

Learn more about our work culture (https://www.hks.harvard.edu/more/about/leadership-administration/human-resources) and see yourself at Harvard Kennedy School.

We regret that the Harvard Kennedy School does not provide visa sponsorship.

Harvard University requires pre-employment reference and background checks.

Harvard University is committed to supporting a healthy, sustainable learning and working environment.

This is a hybrid position based on our campus in Cambridge, MA. As a campus-based institution, we place a high value on the in-person experience, cross-team collaboration, and strong community building in order to create a vibrant campus for our students, faculty, staff, and research fellows. The position is required to work in-person on campus a minimum of three days per week during the academic year. Specific days and schedule will be determined between you and your manager.

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

Salary Range: $76,400 - $130,000

Note: Starting salaries typically fall in the lower half of the salary range; however, they are ultimately determined by the scope of the position, the candidate's relevant experience, and internal equity.

Department:Academic Deans' OfficePre-Employment Screening:Education, IdentityJob Function:Information Technology School/Unit:Harvard Kennedy School EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Basic Qualifications:

• Minimum of two years’ post-secondary education or relevant work experience

Certificates and Licenses:

• Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred

Working Conditions:

• Occasionally required to work outside of normal business hours, and may be called during off hours

Position Description:

Harvard Kennedy School is looking for a creative, solutions-oriented team player to fill the role of Online Learning Technologist. The successful candidate will be part of a strategic team in the Academic Deans’ Office to support HKS’s flagship online program (the Public Leadership Credential), provide back-up educational technology support for residential degree courses and executive education programs, and potentially contribute to other online learning experiences. This position is a fully benefits-eligible term appointment for one year from the date of hire with strong probability of renewal.

• Support technologies for an online program serving thousands of global learners. Primary responsibilities include course set-up, QA, troubleshooting, and tier 2 support.

• Collaborate with delivery team, learning designers, and others to optimize course experience and program efficiency.

• Communicate and coordinate with other technologists at HKS and Harvard and with contractors and vendors.

• Contribute to design and implementation of policies and processes with technical implications.

  Other responsibilities as assigned.

Commitment to Equity, Diversity, Inclusion, and Belonging: Harvard Kennedy School’s Mission and Commitment to Diversity, Equity, and Anti-Racism

At Harvard Kennedy School, fostering a diverse and inclusive community where everyone feels they belong is a matter of basic fairness consistent with our core values as an institution. It is also essential to our mission of improving public policy and leadership—because recruiting the best people and creating an environment where they can thrive make us better at what we do, because we learn more from people with different perspectives, and because we work in diverse groups and serve diverse societies. Learn more about Harvard Kennedy School’s commitment to Diversity Equity, and Anti-Racism.

Benefits:We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.

• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.

• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.

• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.

• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.

• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.

• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.

• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.

• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Work Format:Hybrid (partially on-site, partially remote) LinkedIn Recruiter Tag (for internal use only):#LI-DS1Work Format Details:This is a hybrid position that is based in Massachusetts. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.