Administrative Coordinator II

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Date Posted: 09/16/2024

Requisition Number: 8285

Location: CHA Cambridge Hospital

Work Days: Monday Through Friday 9am-5:30pm

Category: Clerical and Administrative Support

Department: Medical Specialties Clinic at CHA Cambridge Hospital

Job Type: Full time

Work Shift: Day

Hours/Week: 40.00

Union: Yes

Union Name: CH Laborers 380

DEPARTMENT DESCRIPTION:

Cambridge Health Alliance (CHA) is a community hospital that cares for a highly diverse population in the Boston metro-north region. As a member of our Medical Specialty team, you will help us care for patients in Cardiology, Dermatology, Endocrinology, Gastroenterology, Geriatrics, Hematology/Oncology, Infectious Disease, Neurology, and Pulmonary Medicine. This includes consults and procedures at our two acute care hospitals and ambulatory care at our three medical specialty clinics.

Summary:

• Performs a wide range of administrative and support functions for the department, included but not limited to: utility aide, receptionist, nursing assistant.

• Acts as the link between the health provider, the patient, and other Alliance departments, outside service agencies and consulting providers.

• Fluency in personal computer systems in the Windows environment and a working knowledge and experience in Microsoft office applications such as advanced word processing spreadsheets, databases, flowcharts, graphics, writing, interpersonal, organizational and communication skills required.

Responsibilities:

• Greets departmental visitors to ensure accurate and timely departmental communication and the presentation of department in a positive manner to patients.

• Schedules new and follow-up appointments and coordinates schedules for departmental personnel, interns and fellows in specialty areas.

• Schedules a variety of tests as required and routes to appropriate source with the goal of promoting appropriate medical care and follow-up.

• Registers daily patient visits and performs administrative duties necessary to ensure appropriate billing and reimbursement for services. Reviews and enters daily billing via order entry.

• Performs general secretarial duties in the preparation of departmental correspondence and records.

• Monitors and orders office supplies.

• Troubleshoots all office equipment failures calls for maintenance.

• Recognizes and troubleshoots patient-related problems and passes on to appropriate personnel

• Maintains medical record system allowing for each tracking of records on site as well as off site.

• Purges inactive medical records according to protocol.

• Composes, types, files and maintains records of correspondence, memos, reports, grants, agendas and minutes of meetings, letters, and policies as assigned in accurate, neat and timely manner.

• Efficiently schedules meetings as requested.

• Accurately notifies all parties as to the agreed upon date, time and location of meeting.

• Performs other related duties as assigned or directed.

MINIMUM QUALIFICATIONS:

High school/GED required; Associates Degree preferred

Work Experience: Minimum 3-years of administrative experience in a medical office setting.

Skills: Fluency in Microsoft Office and Google apps. Strong writing, interpersonal, organizational and communication skills required.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.

Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.

Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.

At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.