Facilities Helpdesk Coordinator

Job ID

160708

Posted

26-Mar-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Customer Service, Facilities Management

Location(s)

Cambridge - England - United Kingdom of Great Britain and Northern Ireland

12 MONTH FIXED TERM CONTRACT

Purpose:

This role will be part of the account based team and have support, training, access to the UK CBRE Integrated Laboratory Solutions group network.

As Helpdesk Planner Co-Ordinator you, will be responsible for ensuring the planning and scheduling of all planned maintenance and reactive works for Huntingdon, Eye and Shardlow sites, including the liaison with end users and vendors to ensure all equipment and building infrastructure is serviced/maintained in a timely manner. You will also be responsible for CMMS Reporting and Data Analysis to facilitate Asset Lifecycle Management and Management Reporting.

Responsibilities:

• Ensure the CMMS Asset Register is maintained/updated.

• Ensure Scheduling of Planned Maintenance works with External vendors and End Users, Coordinating internal and external contractors and resources through the use of CMMS systems.

• Ensure that all remedial and reactive works are scheduled in line with KPI’s.

• Obtain quotes for additional planned maintenance where necessary.

• Liaise with the end user to facilitate PPMs and reactive maintenance.

• Ensure all vendors are booked on to site using the designated Visitor Notification System.

• Maintain vendor asset lists to ensure correct Contract coverage/Cost.

• Ensure renewal quotes for Annual Maintenance Contracts are obtained.

• Raise purchase orders for all maintenance contracts, remedial works and spare parts as necessary.

• Daily up date of Helpdesk Reactive work orders.

• Maintain Asset Lifecycle Management for both FM and Scientific Assets across all UK sites.

• Provide CMMS data to support other departments.

• Engage in cross departmental projects.

• Support QA in internal/Sponsor Audits.

• Maintain regulatory compliance at all times

• Support to CBRE Management Team to ensure all activities are completed

Personal Experience/Qualifications/Skills:

• Good PC skills

• Experience of working in data input or data analysis

• Experience using CMMS Systems

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)