Description

The Intake Specialist is responsible for the intake process at the facility. Liaises with remote admissions to team. Establishes professional rapport with client to ensure that they feel welcomed upon arrival. Supports client arrival process, including initial assessment process, searching the client’s belongings/person for prohibited items and orienting the client to the facility. Ensures required documentation/paperwork is completed and maintained.

ESSENTIAL FUNCTIONS:• Liaise with client/family of potential admissions to address any questions, concerns, etc. • Coordinate facility tours with clients and families who are potential admissions.• Interface with remote admissions team and on-site clinical team for necessary approvals, plan for client arrival, including travel arrangements as applicable.• Establishes professional rapport with client to ensure that they feel welcomed upon arrival.• Supports arrival process including coordinating assessment/bed placement process, searches of client belongings/person for prohibited items.• Orients client to the facility/milieu.• Liaises with direct care/nursing/clinical team to ensure client is set-up with a treatment plan/schedule as needed.• Ensures intake paperwork is completed in a timely fashion and documentation is maintained as required.• May discuss client’s financial responsibility and take payment as applicable.• Provides exceptional customer service in line with Acadia Healthcare standards.OTHER FUNCTIONS:• Perform other duties as assigned.STANDARD EXPECTATIONS:• Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality. • Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team.• Develops constructive and cooperative working relationships with others and maintains them over time.• Encourages and builds mutual trust, respect and cooperation among team members

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:• High-school diploma, GED, or equivalent.• 1 – 2 years of experience in a patient care environment in a substance use/behavioral health setting, is preferred.• Must have excellent communication and customer service skills, and an ability to use required computer programs.

Compensation for roles at Duffy’s Rehab varies depending on a wide array of factors including but not limited to the specific location, role, skill set, and level of experience. As required by local law, Duffy’s Rehab provides a reasonable hourly range of compensation for roles that may be hired in California set forth below.

Role Location: Calistoga, California

Calculated Hourly Range for role:California: $23 - $28 per hour

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)