FULL-TIME Full-time

LOCATION CA

JOB SUMMARY

The District Manager (DM) ensures that all assigned clubs within a district provide the industry's best member experience, exhibit a team driven environment, and achieve financial success. The DM's major emphasis is to recruit, hire, train and develop a diverse, high-performance team of General Managers (GMs) that delivers on company goals and reflects its values.

• Responsible for communicating and upholding company standards and leading by example for delivering the 24 Hour Fitness Service Promise; manage a clean, friendly and well maintained clubs. Ensure that managers create and maintain a service culture at all clubs within the district.

• Sets operational goals and priorities for all GMs and is responsible for attainment of district targets (e.g. revenue, profit, turnover and retention).

• Responsible for the performance management of the district as required to maintain company standards and financial results.

• Responsible for the hiring and development of the district team with particular emphasis on club leadership positions.

• Recommends staffing changes, additions, special pricing, promotions and facility remodels to the RVP and divisional staff.

• Provides guidance on the district operating budget and approves discretionary expenditures (within set guidelines) for all clubs within the district.

• The DM will also be responsible for driving the success of three new and piloted innovation concepts including iCryo, Nutrishop, 9-Round and PASE Factor, in a growing market with high visibility.

Span of Control / Organizational Relationship / People Management:

Reports to the Regional Vice President (RVP)

Approximate job scope: 18 clubs

This position directly manages multiple General Managers inside the district.

Essential Duties & Responsibilities:

Planning

Participate and provide field input into the development of the district P&L and operating plan. To achieve this objective, the DM will:

• Work with the General Managers to ensure that they proactively develop thorough business plans. Ensure that the plans are executed with reoccurring performance checkpoints (See management section.)

• Establish priorities and goals, including revenue targets for membership, fitness & labor for GMs

• Identify, plan and execute club improvements within the district

• Provide input to the RVP regarding the regional P&L

• Review allocated club budgets with GMs in order to receive feedback and recommended changes and suggestions

Managing

Set team and individual goals, monitor progress and provide guidance to ensure that district operational objectives are achieved. To achieve this objective, the DM will:

• Partner with GMs, human resources & recruiters to prospect new management for clubs

• Recruit, interview & hire GMs, review & provide advice on tier-two club management hires

• Provide consistent accountability for direct reports through training, coaching conducting planning sessions and performance reviews. Recognize good performance and discipline when necessary

• Develop direct reports by communicating priorities and equipping the team to achieve results through significant face-time and coaching on member service and team satisfaction

• Create Individual Development Plans (IDP) with direct reports on an annual basis

• Provide guidance to GMs on localized tactics to deliver on agreed upon performance goals and on implementation of corporate and divisional programs

• Monitor and observe club facilities to ensure execution of the service promise and adherence to company programs and offer recommendations to GMs

• Monitor each club's performance

• Recommend staffing additions and promotions, marketing spend, special pricing, club remodels, and repairs and maintenance (R&M)

• Coordinate local promotions with General Managers.

• Coordinate new or relocation club activities including staffing, training and promotions

• Resolve the most difficult escalated member concerns that are outside of the authority of GM to solve

• Provide resources and direction to ensure that company policies, including loss prevention procedures, employment and human resources policies are enforced

Inspiring and Leading Change

Communicate, lead by example, and motivate the district to understand, develop passion and implement a club culture that reflects the corporate image, values, and strategy. To achieve this objective, the DM will:

• Be visible within the district clubs and set the example for providing member and team member satisfaction

• Inspire and encourage GMs to follow through on member and team member initiatives

• Ensure that 24 Hour Fitness values of enhanced member experience and team member satisfaction are embedded in the management and personnel of each club

Qualifications:

Knowledge, Skills & Abilities:

• Fitness industry knowledge preferred

Educational Level:

• High School Diploma or GED required

• Bachelor's Degree preferred

Experience:

• 5+ years minimum of progressive management experience supervising 18+ employees

• 4-6 years of broad retail/sales and service industry experience

• Comparable multi-unit management experience preferred

• Prior experience in the three 24 Hour Fitness club departments: Sales, Service, & Fitness preferred, cross functional training across other jobs/roles at minimum.

• Experience and familiarity with managing to a P&L preferred

• Operations management experience preferred

• Consultative sales experience preferred

Physical Qualifications:

• Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the public.

• Travel: Must be able to travel by car and airplane up to 80% of the time

• Ability to communicate telephonically with internal and external members

• Ability to access and operate Company computer system including prepare documents, enter data into computer system, read reports from a computer data base or email system

Work Environment:

• Work is typically performed in a club environment

• While performing the club-visit duties of this job, the employee is regularly exposed to moving mechanical parts. The noise level in the environment is occasionally loud

• Ability to work a varied schedule to support the needs of the business, including frequent extended workdays, and weekends and holidays may be required

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

Benefits Summary

24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance. There are eligibility requirements for each plan based on your position, hire and/or service date and your average hours worked. Benefit eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership.

Compensation Summary

All Employees: Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and AD&D Insurance ($10,000), and 401k Savings and Investment Plan.

Average of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above).

Washington State : Receive 40 hours of sick time on your first day of employment. After 6 months of employment, accrue 1 hour of sick time for every 30 hours worked, up to a maximum of 120 hours, inclusive of time carried over.

Actual offer may vary from posted hiring range based on location, work experience, and/or education.

Salary range will vary based on geography of the applicant. Pay Range for Los Angeles, Orange County and Seattle: $112,125.00-$151,398.00 (Exempt), $53.91-$72.79 (Non-Exempt) Pay Range for Bay Area (California) & New York City (incl. New Jersey): $117,000.00-$157,980.00 (Exempt), $56.25-$75.95 (Non-Exempt) Pay Range for San Diego & Carlsbad (California) and all other locations: $105,300.00-$142,182.00 (Exempt), $50.63-$68.36 (Non-Exempt)

FUNCTIONAL GROUP Club Management