Veterinary Receptionist, Technician Assistant

Location: Calgary, AB

Tuscany Veterinary Hospital is currently recruiting for a customer service-focused Veterinary Receptionist, Technician Assistant to join our team. This part-time opportunity includes a range of responsibilities which directly attribute to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for and appreciated! Additional responsibilities and qualities required for this role are;

• Create a warm and welcoming environment for our patient and pet parents

• Assisting veterinary staff with various tasks and treatments when required

• Ability to answer a multiline phone system and track and book appointments effectively

• Placing outbound calls to pet parents for follow-up and future appointment bookings

• Respond and manage email correspondence; clients, referring veterinarians & internal office messages

• Admitting and discharging pet patients, including Grooming clients.

• Invoicing/billing; creating estimates, obtaining pet owner confirmation and processing payments

• Scheduling appointments

• Comfortable learning all about pet nutrition and wellness, and helping clients find the right diet for their pet.

• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment

• Strong organizational skills

• General housekeeping duties; cleanliness of reception area, pet holding areas and common areas

• Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of wellness and appreciation you can thrive in!

• Flexible schedules!

• Competitive wages and benefits!

• VCA Canada Student Loan RRSP Program – Ask us more!

• RRSP Employer 5 % Match Program – saving for your future just got easier!

• Opportunity to apply for a VeterinaryTechnologistscholarship (annual process)

• Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips!

• Extensive online anytime-anywhere access to journals and textbooks

• Annual uniform allowance

• Exceptional career development: there is room to grow here!

• Referral Bonus Rewards

• Opportunities to give back to your community through VCA initiatives

• Generous personal pet care discounts

• And extra perks like shopping discounts and cool wellness apps!

Have a question? Email: Careers.canada@vca.com

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

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