Job Information
Reyes Holdings Restaurant Experience Advisor in Calgary, Alberta
Responsibilities
Position Summary: As a Restaurant Experience Advisor, your primary responsibility will be to use your wide knowledge base and interpersonal skills to build and maintain positive relationships with both Martin Brower internal teams, your portfolio of restaurant owners and their senior management teams. Position Responsibilities may include, but not limited to: Customer Communication and Education
Professionally represent Martin Brower to your restaurant and owner portfolio through positive interactions
Execute on customer centric education platforms and schedules for both our customer and internal teams
Escalation points for your customer portfolio to facilitate resolution through understanding and education. This is key to continued progression on Martin Brower initiatives
Communicate significant changes in business practices, promotions, or delivery frequencies between MB internal teams and the market
Create action plans, communication and follow up loop based on in restaurant observations
Facilitate the smooth opening of new restaurants between construction, MB Operations and ROP
Execute on annual restaurant interaction plan– In person, virtual and within budget. Incorporating customer and internal teams needs, focus and goals
Data Management
Customer Satisfaction Survey –analyze results, socialize internally, execute on action plans, and track internal teams on the same. Provide progress reports to management
Drive customer engagement and participation
Maintain customer data base for MB internal teams. Execute on and pivot action plans around customer interaction, engagement, cost savings, and training
Facilitate biannual Restaurant Experience Meetings based on data input and restaurant engagement. Driving KPI’s improvement through the measured action plans develop in these meetings
Meeting team KPI’s and targets that drive a change in the restaurants or internal team behaviors
Internal Team support
Support all new MB employees Customer Care Onboarding - Tours and Training
Collaborate with internal leadership teams to determine priority training, data gathering and observations when in restaurant
Provide customer care training for Internal teams facilitating positive relationships with the customer
Execute on internal team support plans inclusive of promotional operations test observations, restaurant ordering and inventory practice review
Identify and create savings opportunities through restaurant and MB operations knowledge.
Participate in cross functional teams representing the voice of the customer
Other projects or duties as assigned
Qualifications
Required Skills and Experience:
Post-Secondary education in business, supply chain, or a related field
Minimum 3 years’ experience in hospitality, customer relations, supply chain or a related field
Excellent communication (verbal & written) and presentation skills
Must possess strong analytical, interpersonal and exceptional problem solving skills in addition to being a team player
Ability to effectively handle internal and external customer needs in rapidly changing conditions
Must be able to multi-task/handle multiple projects at one time
This position must pass a post-offer background check
Physical Demands and Work Environment:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Department of Transportation Hours of Service, overtime, attendance and punctuality are essential job functions. Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability, or protected veteran status. Drug Free Workplace.
Reyes Holdings
-
- Reyes Holdings Jobs