Silvera is a leading advocate and caring provider of homes and services for older Calgarians. We offer non-profit service to more than 1,600 residents and have continued to do so proudly for over 60 years. Come build a career with our committed, high-performing team and make a positive difference in the lives of others. Employees of Silvera for Seniors are hired by the organization to work in any one of our communities. Although this posting is to currently work at our Gilchrist Commons location, employees may be moved to one of our other Silvera communities as part of their job.

Find meaningful work with seniors.

Enjoy working on a high-performance team while making a difference in the lives of independent seniors.

Choose an opportunity to support our vibrant communities across Calgary.

Silvera for Seniors is currently hiring. We are looking for a Part-Time (0.4) Permanent Receptionist for one of our Supportive Living Communities, Gilchrist Commons, located at 503 Pinestream PI NE. This position is 32 hours per pay period.

Job Objective

Reporting to the Administrative Coordinator, the Receptionist is responsible to ensure the efficient day-to-day operation of the reception area and support the work of management and other staff. Serves as an ambassador for Silvera and our seniors by providing excellence in administrative support.

Hours of Work

10:30 am - 7:00 pm, Wednesdays and Thursdays.

Duties include:

• Greet, welcome and direct residents, visitors, and families accordingly.

• Answer, screen, and forward any incoming phone calls appropriately while providing basic accurate information; answer general inquiries (telephone, email, or walk-in)

• Requires caller's or visitor's name, arranges for appointment with or notifies person called upon on caller's arrival, guides caller to destination, and records name, time of call, nature of business, and person called upon. May be required to issue visitor's pass.

• Provides general support to the Administrative Coordinator.

• Assists the Administrative Coordinator by attending meetings and taking minutes.

• Completes the Accounting for Residents as per Silvera Process, Procedure and Policy, including associated paperwork and follow-up.

• Enters maintenance work orders/requests or repairs into Yardi.

• Responds to all emergency situations including detailed data entry in Yardi.

• Provides tours to visitors and potential residents ensuring tour documentation within Yardi.

• Assists with resident orientation checklist.

• General Office Duties: Receives, sorts and distribute daily mail including deliveries from couriers and prepares the mailbag, filing, photocopying, collating, faxing, electronic filing of documents etc.

• Maintains security of the community by following procedures and controlling access to the building by monitoring building entrances, ensuring Silvera sign-in protocols are adhered to.

• Communicates all resident issues and concerns to the Administrative Coordinator, Hospitality/Culinary Services Supervisor or Community Manager in a timely manner.

• Works to support Silvera's service vision and goals, assuring consistent quality in administration duties across Silvera communities.

• Supports Administrative Coordinator in ensuring all Supportive Living Accommodation Licensing Act standards are adhered to.

• Assists Community Management in the Outbreak Response Program by recording accurate data and ensuring compliance with Silvera's Outbreak Guidelines and the Alberta Health Services Outbreak protocols.

• Support the Administrative Coordinator in arranging to fill positions for staffing coverage if applicable.

Qualifications:

• Completion of Grade 12 Diploma or a GED.

• A minimum of two (2) years' receptionist or administration experience.

• Proficient with Microsoft Office products (Excel, Outlook & PowerPoint)

• Excellent customer service skills and the ability to relate to seniors. Strong communication skills – both written and oral.

• The ability to work independently with minimal supervision.

• Time management skills to be able to prioritize activities, especially when there is a high volume of tasks.

• Attention to detail to ensure that all company memos are free of any errors.

• Positive attitude for greeting customers and clients in a professional, friendly and warm manner upon arrival to the community or through the phone.

• Communication skills to be able to communicate with internal team members or clients

• Strong organizational skills to keep multiple calendars organized.

• Administrative skills to be able to use basic computer programs including Microsoft Office

• Flexibility to be able to move between activities and duties quickly if priorities change.

Silvera employees create positive impact every day. Together, we serve people who make their home with us, including our supportive living communities, which provide meals, housekeeping, and Active Aging programs. Silvera provides a respectful, inclusive, diverse workplace. Our employees work hard to make our communities the safe, comfortable places residents call home. We offer employment opportunities in dining, housekeeping, maintenance, and administration, and we celebrate each other through training, recognition, and opportunities for growth. Silvera offers flexible full-time, part-time, and casual hours.

Our communities are in all quadrants of Calgary and our head office is located on Macleod Trail near Chinook Centre.

Our singular purpose: Live your best life

We value: Accountability, Honesty, Relationships, and Innovation.

We thank all applicants; however, only those selected for an interview will be contacted. Due to the current high volume of applications, we will not be accepting phone calls about individual applications. All pre-screen questions must be completed for an application to be processed.

All offers made are contingent upon a successful criminal record check.

For further information on us, please visit our website: www.silvera.ca (https://www.silvera.ca/)