Job Information
AON Invoicing Specialist in Calgary, Alberta
Invoicing Specialist
Do you enjoy providing exceptional customer service ? Do you appreciate working with numbers? If yes, apply now! Aon is looking for an Invoicing Specialist to join their team in Calgary.
This is a hybrid role with the flexibility to work both virtually and from our Calgary, Alberta office
Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Support Aon Client Services nationally with the preparation and production of invoices
Monitor and attend to requests via internal system, Polaris, that require actions promptly; process complex invoices from requests entered into internal systems,
Problem-solving of complex or challenging requests for invoicing
Interacting with Field Office colleagues in resolving invoicing issues and queries
Ensure the system of record (Xpress) is accurate and current to ensure outputs and client results will be produced according to guidelines and policy details;
Collaborate closely and be responsive to inquiries from outsourced providers to handle and ensure the timeliness and quality of outputs;
Support, review and assume business continuity for offshore transactional activities
Support internal colleagues by participating in monitoring and answering “Help Me” queries in Polaris
Identify and support key processes improvements to be implemented within Aon Client Services
Perform quality assurance of invoices processed by our offshore processing partner colleagues as well as second pass quality assurance of the offshore quality assurance team
Support team members when unfamiliar or complex processing transactions is a factor
Help colleagues troubleshoot and resolve basic client invoicing issues around ACS services;
Participate in internal renewal meetings where required.
Participate in user acceptance testing for internal systems, Xpress and Polaris, when enhancements or upgrades are planned
How this opportunity is different
The Invoicing specialist is a member of the team and is tasked with the fulfillment of invoice requests for our complex clients and provides a point of escalation for internal partners. In this role, you are encouraged to make decisions related to process development, implementation of compliance and procedures, coordinating with the team, advising, and supporting our Genpact invoicing team members. The Invoicing specialist ensures that complex and high revenue transactions are completed with the highest degree of accuracy, according to established timeframes and within the standards required to meet all compliance and control guidelines.
Skills and experience that will lead to success
2-4 years of related functional experience
Strong knowledge of Excel and the Windows environment
Prior experience working with tight deadlines
Proven self starter who can work efficiently independently
Demonstrated responsibility for accuracy and timeliness of work performed
Demonstrated initiative, teamwork and organizational skills
Bilingual not required but an asset
Preferred Experience:
Knowledge of Workday platform is an asset
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com
#LI-LK1 2547592
Invoicing Specialist
Do you enjoy providing exceptional customer service ? Do you appreciate working with numbers? If yes, apply now! Aon is looking for an Invoicing Specialist to join their team in Calgary.
This is a hybrid role with the flexibility to work both virtually and from our Calgary, Alberta office
Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Support Aon Client Services nationally with the preparation and production of invoices
Monitor and attend to requests via internal system, Polaris, that require actions promptly; process complex invoices from requests entered into internal systems,
Problem-solving of complex or challenging requests for invoicing
Interacting with Field Office colleagues in resolving invoicing issues and queries
Ensure the system of record (Xpress) is accurate and current to ensure outputs and client results will be produced according to guidelines and policy details;
Collaborate closely and be responsive to inquiries from outsourced providers to handle and ensure the timeliness and quality of outputs;
Support, review and assume business continuity for offshore transactional activities
Support internal colleagues by participating in monitoring and answering “Help Me” queries in Polaris
Identify and support key processes improvements to be implemented within Aon Client Services
Perform quality assurance of invoices processed by our offshore processing partner colleagues as well as second pass quality assurance of the offshore quality assurance team
Support team members when unfamiliar or complex processing transactions is a factor
Help colleagues troubleshoot and resolve basic client invoicing issues around ACS services;
Participate in internal renewal meetings where required.
Participate in user acceptance testing for internal systems, Xpress and Polaris, when enhancements or upgrades are planned
How this opportunity is different
The Invoicing specialist is a member of the team and is tasked with the fulfillment of invoice requests for our complex clients and provides a point of escalation for internal partners. In this role, you are encouraged to make decisions related to process development, implementation of compliance and procedures, coordinating with the team, advising, and supporting our Genpact invoicing team members. The Invoicing specialist ensures that complex and high revenue transactions are completed with the highest degree of accuracy, according to established timeframes and within the standards required to meet all compliance and control guidelines.
Skills and experience that will lead to success
2-4 years of related functional experience
Strong knowledge of Excel and the Windows environment
Prior experience working with tight deadlines
Proven self starter who can work efficiently independently
Demonstrated responsibility for accuracy and timeliness of work performed
Demonstrated initiative, teamwork and organizational skills
Bilingual not required but an asset
Preferred Experience:
Knowledge of Workday platform is an asset
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com
#LI-LK1