At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

The primary objective of the Associate Account Manager (AAM) role is to expand the sales of Medtronic products and to convert competitive products in a manner that complies with company policy and Medtronic's strategic direction. The AAM provides support and takes direction from the Account Manager for sales related activities, in servicing, and case coverage. Successful development in this role will allow the AAM to assume full territory responsibilities as an Associate Account Manager which may involve relocation to other parts of the region.

A Day in the life:

• Promotes and sells Medtronic's products and services within an assigned geographic area and /or specific customer accounts to meet or exceed sales targets.• Responsible for developing, building, and strengthening long-term relationships with stakeholders including distributors and healthcare professionals.• Responsible for pursuing leads, assessing needs, and providing product services to maximize the benefits derived from Medtronic's products and/or services.• Promotes and establishes education of the company's products and/or services.• Conducts market research including customers and competitor’s activities.• Implements market development plans/strategies and changes as needed.• Communicates customer feedback on new products and/or modifications to existing products or applications to internal stakeholders including R&D, Operations and Marketing.

• • Responsible for reporting complaints and Adverse Drug Reactions (ADR)• Increase penetration and drive incremental sales for the assigned Portfolio • Assist with various Sales & Marketing projects and initiatives, including: Clinical case support as required by the assigned portfolio • Account Manager serves as your coach and mentor to share lessons for how to build and grow a successful territory.• Meet/exceed sales goals and other performance objectives.• Grow sales of the assigned Portfolio and other programs as integrated in the assigned territory. Meet and exceed sales targets for the territory and contribute to the overall performance of the team. • Learns and understands the sales cycle in the OR environment.• Business and marketing strategy implementation at the field level in alignment with national and regional strategies and priorities. • Assists with preparing sales forecasts with Account Manager.• Segment and leverage the assigned Portfolio to maintain or become the key supplier at the institution level. • Understand technologies, products, procedures, competitors and their products and outcomes expected to advise and support our customers. • Organize and cover territory on a regular and consistent basis. • Establish and apply detailed knowledge base of account structure and objectives. • Manage and optimize field inventory, including consignment stock, product nearing expiry and field quality actions. • Document all customer-initiated clinical activity and meaningful sales activity into SalesForceDotCom. • Ensure ongoing personal training on all product lines and knowledge of current literature in all fields directly related to product lines. • Effectively leverage field tools and iPad content with customers. • Support account clinical support demands and requirements. • Provide required training to customers on assigned Portfolio products and services. • Be fully aware of the strategic plan of the institution, priorities, making sure we are matching them totally or to a significant level to maintain and grow share as well as to introduce new therapies. • Be involved in assigned Portfolio product trials and clinical evaluations. • Participate in major North American and local/regional meetings.

• • Ensure that Medtronic’s ethical position is maintained and effectively communicates and manages his/her compliance, education and adherence to the code of conduct. • Comply with operating policies, business conduct standards, systems and processes.

• SPECIALIST CAREER STREAM: Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects – from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education.

DIFFERENTIATING FACTORS

Autonomy: Established and productive individual contributor.

Works independently with general supervision on larger, moderately complex projects / assignments.

Organizational Impact: Sets objectives for own job area to meet the objectives of projects and assignments.

Contributes to the completion of project milestones .

May have some involvement in cross functional assignments.

Innovation and Complexity: Problems and issues faced are general, and may require understanding of broader set of issues or other job areas but typically are not complex .

Makes adjustments or recommends enhancements in systems and processes to solve problems or improve effectiveness of job area.

Communication and Influence: Communicates primarily and frequently with internal contacts .

External interactions are less complex or problem solving in nature.

Contacts others to share information, status, needs and issues in order to inform, gain input, and support decision-making.

Leadership and Talent Management: May provide guidance and assistance to entry level professionals and / or employee in Support Career Stream.

Required Knowledge and Experience: Requires practical knowledge and demonstrated competence within job area typically obtained through advanced education combined with experience.

Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. § 214.2(h)( 4)(iii)(A) and minimum of 2 years of relevant experience, or advanced degree with 0 years of experience.

In the APAC Region Only:

• High School Diploma with a minimum of 6 years relevant experience; or

• Associate Diploma with a minimum of 4 years relevant experience

KNOWLEDGE/EDUCATION

• High School Diploma or GED

• Associate degree, or;

• Bachelor’s degree

• A Bachelor's degree and currently enrolled in a certificate program from a pacing school like ATI or PrepMD.

JOB EXPERIENCE

• Minimum 6 years of work experience in the healthcare or engineering field, with a High School Diploma or GED, or

• Minimum 4 years of work experience in the healthcare or engineering field, with an Associate degree, or;

• Minimum of 2 years of work experience in the healthcare or engineering field, with a bachelor’s degree, or;

• Minimum 3 years of any prior professional experience, with a bachelor’s degree and currently enrolled in a certificate program from a pacing school like ATI or PrepMD

KNOWLEDGE/EDUCATION

• High School Diploma or GED, or;

• Associate’s Degree/College Diploma, or;

• Bachelor’s degree.

• Computer literacy/training programs

JOB EXPERIENCE

• Minimum 4 years of work experience in the healthcare or engineering field, with a High School Diploma or GED, or;

• Minimum 2 years of work experience in the healthcare or engineering field, with an Associate’s Degree/College Diploma, or;

• No minimum years of relevant work experience in the healthcare field or engineering

field, with a bachelor’s degree.

• Sales Experience an asset but not required

KNOWLEDGE/EDUCATION

• High School Diploma or GED, or;

• Associate’s Degree/College Diploma, or;

• Bachelor’s degree.

• Computer literacy/training programs

JOB EXPERIENCE

• Minimum 4 years of work experience in the healthcare or engineering field, with a High School Diploma or GED, or;

• Minimum 2 years of work experience in the healthcare or engineering field, with an Associate’s Degree/College Diploma, or;

• No minimum years of relevant work experience in the healthcare field or engineering field, with a bachelor’s degree.

• Sales Experience an asset but not required

SKILLS/COMPETENCIES

• Accountable for results

• Passionate and driven

• Strong interpersonal and relationship building skills

• Leads and embraces changes that are customer responsive, and market driven

• Capacity to evolve in an ambiguous market dynamic

• Self-starter, working alone with minimum of supervision

• Business acumen

• Strong presentation skills

• Excellent negotiating skills

• Demonstrated ability to impart knowledge and train as required

• Excellent organization and communication skills

• Capacity to manage an account by understanding and leveraging the political

dynamic, unofficial and official power in place, identifying source of motivation,

different type of buyers

Capacity to introduce in a very comprehensive way new concepts and approaches related to support, training, service, and partnership.

DESIRED/PREFERRED QUALIFICATIONS

KNOWLEDGE/EDUCATION

• Bachelors Degree

JOB EXPERIENCE

• Sales Experience

SKILLS/COMPETENCIES

• Position requires organized, detail-oriented individual with the ability to multi-task and establish priorities.

• Ability to manage multiple projects concurrently

• Excellence with written and verbal communication skills and comfort in presentation skills to internal and external audiences.

• Excellent written/verbal communication skills; as direct interaction with customers, Internal Associates, and Field Sales personnel is part of the job responsibility.

• Ability to work independently after suitable training and direction given.

• Ability to present findings in both written and verbal presentation format

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Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here (http://www.medtronic.com)

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We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

We change lives . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

We build extraordinary solutions as one team . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life-changing career is yours to engineer . By bringing your ambitious ideas, unique perspective and contributions, you will…

• Build a better future, amplifying your impact on the causes that matter to you and the world

• Grow a career reflective of your passion and abilities

• Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning

These commitments set our team apart from the rest:

Experiences that put people first . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.

Life-transforming technologies . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.

Better outcomes for our world . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.

Insight-driven care . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) .

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