“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
Organic Growth – Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.
To further develop the air product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures.
Tasks and Duties
This section lists job-specific tasks and duties, such as the ones listed below, that are completed on a regular basis by the employee as noted in the Air Export / Import Operational Performance Standards. (https://expeditorsintl.sharepoint.com/sites/OpStandards/SitePages/Air-Export.aspx) Click on the link to the performance standards to view more details for each task. This list may be edited to the specific job role. For detailed job-specific tasks and duties completed on a regular basis, please refer to the Product & Service Manager Playbook (https://expeditorsintl.sharepoint.com/sites/Executiveproductmgrplaybook) on Insite.
Review and support with day-to-day quotations
Support product with checking local charges and agreement quotes to ensure we minimize potential branch losses
Have thorough knowledge of the air product including Breakbulk, Gateway & Pricing knowledge.
Plan and support with huddles and monthly meetings to discuss market intelligence and delegate workloads within the team.
Attend the weekly branch Sales meeting and facilitate discussions on Air with market updates and trends
Take an active role in the transition of new business/ updates to existing business.
Grow department Revenue in line with District budget target and management expectations.
Supporting with BNP, AJAX, CLH, and internal financial reports to ensure that the Air Export / Import department is showing clean financial accounting throughout all financial reports.
Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.
Be open to implementing new system changes and enhancements into your department.
Be involved and suggest system/process improvements.
Review and conduct staff appraisals and one to one meeting timely in line with the 3+1 Initiative
Assist supervisor and key staff with goal setting and monitoring development.
Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better cycle times and service as well as controlling costs.
Ensure all customers standard operating procedures are documented and kept up to date in the Desk Level Standard Operating Procedures database.
Build and maintain strong relationships with vendors (airlines, trucking companies, and others)
Physical Demands
This section lists physical demands required of this job and may be edited to the specific job role
Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
Write with pencil/pen/marker
Functions performed primarily while seated at desk
This section lists desired qualifications for the job and may be edited to the specific job role.
Global logistics industry knowledge
Good computer skills (e.g., MS Excel, MS Word)
Fluent in English
Proven problem solving, interpersonal, communication and leadership skills
4 years of industry specific knowledge
Graduate of IATA/FIATA introductory course (preferred)
Expeditors Key Performance Expectations
This section lists the core business-critical performance expectations applicable to all Expeditors employees, regardless of position, and should not be edited. Note that these expectations are found in employee’s My Development Plan view (listed in the SKILLS tile) and in the employee’s performance evaluation in the Professional Development Center.
- Exceptional Customer Service:
Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).
Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.
Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.
Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
- Personal Growth and Development:
Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.
Product Manager Job-Specific Performance Expectations
This section lists the core business-critical performance expectations applicable to all product managers, regardless of department or position, and should not be edited. Note that these expectations are found in employee’s My Personal Development Plan view (listed in the SKILLS tile) in the Professional Development Center.
- Employee Development (Manager, All)
Properly on-boards new hires and ensures team members have clear expectations. Provides frequent feedback that is timely, accurate, and honest. Conducts regular one-one-ones and an annual review for employees. Has development plans in place for employees that addresses competency gaps and/or prepares employees for growth. Ensures employees complete 52 hours of relevant training yearly and that required training is completed timely. Fosters a climate of compliance within the team, including to company culture, internal policies and government regulations. Promotes employee engagement and team vision, commitment and trust. Develops a #2.
- Financial Excellence (Manager, branch Product)
Has command of the P&L resulting in meeting revenue growth expectations and control of expenses. This includes monitoring department financial performance (revenue to expense, expense per shipment, etc.), analyzing customer profitability and controlling expenses. Reviews accounts receivable to manage cash flow and to ensure customers are paying within terms. Analyzes billing activity and intercompany accounting.
- Operational Excellence (Manager, branch product)
Monitors and improves product District Excellence and Global Business Operations metrics. Maps and understands department process flow, while constantly looking for areas to improve efficiency, offer customers better cycle times and service, and control costs. Effectively manages capacity and productivity of department and team members. Successfully executes a department Tactical Business Plan, providing regular updates to team and branch leadership.
- Business Development (Manager, Branch product)
Actively grows the product's business and builds customer relationships through involvement in sales and retention programs. Maintains a healthy mix of current customers and manages pipeline of new accounts. Responds to requests for proposal, quotation or information timely and with market-competitive pricing matching the scope of service required by the customer. Actively participates in the transition of new business and acts as a subject matter expert for the product and the industry.
Expeditors offers excellent benefits
Paid Vacation, Holiday, Sick Time
Health Plan: Medical, Prescription Drug, Dental and Vision
Life Insurance
RRSP Retirement Savings Plan
Employee Stock Purchase Plan
Training and Personnel Development Program
