Technical Support Engineer

General Information

Req #

WD00066682

Country/Region:

Egypt

State:

Cairo

City:

Cairo

Date:

Tuesday, July 2, 2024

Working time:

Full-time

Additional Locations :

• Egypt - Cairo

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .

Description and Requirements

At Lenovo we are looking for a new Technical Support Engineer .

What You will do:

• Generate repair quality reports based upon data analysis

• Monitor outgoing quality control at third party repair facilities

• Manage quality escalation issues

• Drive on-going product improvements with development engineering & product quality

• Implement plans for new product launches

• Support for test & programming stations used at Service Centers

• Establishing and supporting asset (PCBa & component level) recovery initiatives within region

• Provide new product introduction training to the Service Centers.

What we expect from You:

• B.S. in Engineering (Production / Industrial / Mechanical / Electrical Preferred)

• 5+ Years of experience in either Manufacturing or Post Sales Service of smartphones or electronic devices

• Excellent Data Analysis Skills

• Process & Quality Control Methodology experience

• Fluent in English

Preferred Qualifications:

• Excellent verbal and written communication skills

• Third Party Company management experience, covering Production, Quality or Process areas

• Problem Solving Experience

• Process & Quality Control Methodology experience

• Project Management Experience will be a plus

What we offer You:

• Medical & Life Insurance

• Mobile Allowance

• Employee Referral Bonus

• Children of Lenovo Employees Scholarship Program

• Employee Assistance Program, e.g., for health, legal & financial consultancy

• Internal E-learning Development Platform Available for Employees

You will report to SSG (Solutions & Services Group) organization structure.

SSG has been focusing on the expanding IT service market, especially the digital workplace services opportunity, the growing demand for aaS (as a Service) model, and customers’ stronger preference for sustainability services. Meanwhile, SSG has continued to invest in software tools, platforms, and repeatable vertical solutions with our own IP, and focus on vertical solutions in manufacturing, retail, healthcare, education, and Smart City. We are expanding TruScale as a Service to include Digital Workplace Solutions, developing our Hybrid Cloud solutions, and exploring Metaverse solutions.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations :

• Egypt - Cairo

• Egypt

• Egypt - Cairo