Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company’s new website at: http://www.WabtecCorp.com .

It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.

Purpose of the Job: To project manage complex Locomotive Parts contracts through to revenue recognition.

Duties and Responsibilities

• Single Point of Contact for Non-Technical Customer Support across the Wabtec Freight Portfolio

• Fields customer questions and uses professional network to provide timely answers.

• Fields customer complaints and uses professional network to solve related problems.

• Proactively identifies, assesses risks and issues, proposes solutions to complex problems, negotiates across stakeholders and resolves conflicts/roadblocks.

• Develops, manages, and maintains comprehensive, accurate project plans and schedules, as well as performs estimation, forecasting, planning, analysis, issue / risk / change management, escalation management, meeting facilitation, variance analysis, and status reporting.

• Provide specific customer forecast information and intel back to the Supply Chain

• Leads cross-functional teams in the delivery of projects with medium - high level of complexity, directly affecting the businesses strategy to meet requirements on time and within budget.

• Understand and drive key programs in support of customer. Leverage professional network to drive backlog conversion of flow and program material.

• Participate in Fulfillment related meetings with Leadership to Provide the voice of the customer.

• Customer Satisfaction. Lead efforts to improve Wabtec's overall performance as measured by the customer's vendor scorecard.

• Drive on-time delivery and Past Due reduction of Component parts and Services parts by liaising with many business functions (Engineering, Buyers, and Supply Chain etc.

• Participate directly with customer in support of customer led initiatives.

• Foster working relationship with customer stakeholders at various levels that encourages customer participation in Wabtec led initiatives.

• International Logistics coordination with the support from 3rd party routing center applications

• Foreign customs support for our Customs Compliance team

• Export Documentation support for our Export Service group

• Support and in low complexity projects, lead the commercial activities in region to help grow the business or reclaim sales where market share has been lost.

• Participate and c ontribute to the creation of a Sales strategy for the commercial deal review processes.

• Work with the Customer, Banks and Foreign Government Funding as a point of escalation for past due A/R.

• Responsible for dirty cores return on Unit Exchange and Repair and Return programs owed from customer.

• Actively contribute to all continuous process improvement efforts within the Customer Service COE.

• Document retention consistent with Wabtec Corporate policy.

Qualifications and Experience Requirements

Essential: -

• Experience in Oracle ERP systems.

• At least 3 years, preferably 4-5 years in a role that demonstrates an understanding of customers’ expectations and commitment to quality of continuous service.

• Experience in International Logistics and foreign customs.

• University degree or the equivalent combination of education and experience required.

• Ability to work on own initiative independently as well as part of a team.

• Excellent communications skills both written and oral, with the ability to communicate at all levels.

• Excellent written and verbal English and Arabic language skills.

• Broad knowledge of Wabtec products.

• Manage time effectively and prioritize work to meet deadlines. Accustomed to working unsupervised and under pressure, dealing with conflicting demands.

• Willingness to undertake the many varied duties vital to this position and keen to adopt new challenges.

Advantageous: -

• Six Sigma Green Belt.

• Advanced/graduate degree

Wabtec Corporation is committed to taking on the world’s toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.