In this role, you have the opportunity to shape and implement technical support strategies for a market leader in critical care and monitoring solutions, directly influencing product design and delivering high-quality service and training that impacts patient care globally.

Your role:

• Product Support Engineers have a major impact through the quality of the service provided to others (technical and professional) and through their service and customer orientation skills:

• Provide support for associate products/solutions in diagnosing, troubleshooting systems and act as experts for the team inside and outside

• Consults with others on complex issues. Influences functional management in the BU, local field and key customers, including R&D in CX

• Thorough understanding of the world-wide field organization including the multiple field roles and tasks that each perform

• Be the champion for the support customer in the PM marketplace, specifically lowering the cost of ownership and increase customer satisfaction

• Thorough understanding and knowledge of product support/servicing processes to drive improvements

• Challenge the status quo and develop and drive new ideas in solution support

You are the right fit if:

• You possess broad technical knowledge of Philips Central Station (PIC iX) and related product support processes.

• You have excellent written and verbal communication skills and a proven ability to handle critical customer escalations.

• You bring extensive technical expertise in healthcare informatics products and clinical applications.

• You are proficient in technologies such as Information Systems Networks, Microsoft technologies (SQL Server, Windows Server, Visual Studio, etc.), Active Directory, VMWare, Citrix, and have strong troubleshooting skills.

• You excel in teamwork, can assess and drive corrective actions or new ideas, and effectively communicate with the Field and Customers.

Preferred qualifications:

• You have a background in Biomedical/Hospital IT or extensive knowledge in this area.

• You hold a degree in medical informatics or applied science.

• You have certifications like CCNA, CCNP, CWNA, or CWTS, or equivalent.

• You have demonstrated experience in customer-facing support and product support engineering.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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