Position Summary: The successful candidate must have the ability to work independently and as part of a team, demonstrating the ability to work with patience and courtesy in difficult customer relation situations. Must have the ability to communicate effectively; both verbally and in writing, thinking quickly and logically to ensure expedient responses to customer inquiries. Must complete applicable training and display strong organizational skills. The ability to multi-task efficiently and effectively is of paramount importance.

What's in it For You?

· Attractive Compensation package

· Part of an Award-Winning Team

· Convenient, no-pay parking

· Free Company services such as Internet, video, and telephone. What's even better is you can enjoy discounted services from our affiliate companies!

What You'll be Doing

· Resolve customer inquiries over the telephone

· Proficient handling of billing inquiries, video product troubleshooting and sales opportunities

· Accurately enter order information, including updating of customer accounts, telephone and contact numbers.

· Promote sales by explaining available services.

· Use provided training materials and job tools to quickly and accurately resolve customer issues.

· Other functions that may be assigned

What You'll Need

· High school diploma or general education degree (GED) is required

· Basic computer skills are required; multitasking ability and typing skills are necessary for success

· Ideal candidates have at least 6 months of experience in a customer service, retail or office environment

· Strong communication skills; friendly attitude, active listener, articulate, self-assured and professional

· Motivated and dependable person with strong work ethic and a high degree of integrity

· Ability to quickly and effectively adapt to changes in the work environment

· Coachable person who is eager to learn new skills and take on new responsibilities

· Must have the ability to work flexible afternoon/evening weekday and/or weekend shifts

Who We Are

Founded in 1963, Armstrong is now the 11th largest cable telecommunications company in the United States. Throughout our more than 50 years in cable television, we've been a leader in innovation and technology. Using fiber optics and advanced technology, our networks are designed to provide leading-edge services and high reliability. Every year, we invest and work hard to outpace technological advancements in an ever-changing industry.