The Lead Specialty Pharmacy Assistant is responsible for activities related to specialty prescriptions: supporting and executing the fulfillment of prescriptions to patients from adjudication, billing and shipment, reports, standard operating procedures and report issues and/or requests for enhancements to senior management.

The Lead Specialty Pharmacy Assistant plays a crucial role in supporting the specialty workflow to ensure patients receive their high-cost medications accurately and on time.

Essential Functions :

· Accurately enter and process specialty prescriptions through Kroll including third party adjudication and rescheduling of future fills on the internal workflow management system

· Manage the Specialty inventory levels and complete cycle counts

· Maintain specialty case workflow in internal platform workflow

· Investigate/solve/respond to the reason for the communication, including but not limited to specialty prescription transfers, refill requests, payment solutions, and shipment tracking.

· Communicate and follow-up with pharmacy providers, patient support programs and prescribers regarding specialty patients

· Provide updates and reports to management on specialty prescriptions, delivery confirmations and trends

· Escalate complex situations as necessary to internal stakeholders

· Participate in team meetings on process improvement and patient adherence strategies aid in management assigned tasks and projects.

· Assist in training staff on specialty pharmacy procedures

Qualifications:

· Pharmacy Assistant Diploma required

· 3 – 5 years’ experience as a pharmacy assistant required

· Strong computer skills, including Microsoft Office, Word and Excel

· Proficient in Kroll Software

· Strong analytical and problem- solving capability

· Ability to thrive in a challenging, demanding, and rapidly changing environment without close supervision

· Excellent organizational skills with a strong ability to prioritize

· Flexibility to adapt & accept various tasks to ensure the overall team objectives are met

INTERNAL APPLICATIONS DEADLINE - SEPTEMBER 3, 2024.

Express Scripts Canada is a Cigna company

Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.

About Express Scripts Canada

Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy™ services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.

It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.

We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.

We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.

If you require accommodation in completing the online application process, please email: eschr2@express-scripts.com Do not email eschr2@express-scripts.com for an update on your application or to provide your resume as you will not receive a response.