This is a Team Lead position to lead our Loyalty & Retention team in a call center environment for our client TELUS Communications.

Do you have a commitment to service excellence? Are you consistent, caring, and analytical with a passion for helping others? Are you a consummate professional with a passion for people and process development? Are you willing to work hard in a fast-paced environment, while constantly pushing yourself and others to be their best? If so, then we have the career for you!

This is a Team Lead position to lead our Loyalty & Retention team in a call center environment for our client TELUS Communications.

If you are a results-driven, customer focused individual with previous leadership experience, a proven track record of success, and you are interested in a career with a dynamic organization, we’d love to hear from you. We are looking for a Call Center / Loyalty & Retention Team Lead that can drive change and lead our growing team.

As a Call Center Team Lead you must have:

• Strong organizational, time-management and prioritization skills

• Experience leading, developing and measuring an inside sales and customer service team

• Analytical and problem-solving abilities

• Excellent verbal and written communication skills

Your responsibilities as a Call Center Team Lead include:

• Work closely with each representative for ensuring KPIs are met

• Conduct consistent sit ins and one on one touch points with representatives

• Be available to work morning, evening and possibly weekend shifts

• Coach and lead a team of call centre representatives to achieve sales targets and service goals

• Drive team culture to align with company and client values

• Work closely with the client to ensure needs are met while providing valuable business insights

• Raise brand awareness in a professional manner, delivering outstanding customer service

• Drive team member performance improvements through continuous coaching and re-iteration

• Review current processes, procedures and support systems and create efficiencies

• Manage team scheduling and work volumes

• Provide training for new representatives and ongoing training for existing representatives

• Work cross functionally with other departments and clients through excellent communication

Benefits:

• A competitive base salary and annual bonus based on performance

• Comprehensive benefits after probation

• Opportunity for career growth and development

• Engaging company culture with team events and travel

If this sounds like the right partnership for you, then please send us your resume today. Please note only qualified candidates will be contacted at this time. Thank you for your interest and we look forward to hearing from you!

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