Description

We are offering a role in the Transportation Equipment Manufacturing industry, specifically in So. Burlington, Vermont. The role is a Customer Service Representative, focusing on providing exceptional customer service within a contact center environment. This role involves handling a variety of post-sale technical inquiries, including parts lookup and basic troubleshooting for customers. This role offers a contract employment opportunity.

Responsibilities:

• Provide excellent customer service to customers, focusing on post-sale technical issues.

• Conduct parts lookup and basic troubleshooting for customers.

• Utilize SAP software for order processing and troubleshooting needs.

• Maintain a high level of proficiency in the technical aspects of 3 to 4 products.

• Liaise with remote support to resolve customer issues as needed.

• Use your skills in Customer Service, Call Center Customer Service, Call Center, and Remote Support to ensure customer satisfaction.

• Assist in the ordering of parts and troubleshooting of technical issues with customers.

• Utilize computer and software technology savviness to look up orders and troubleshoot issues.

• Collaborate with team members to ensure all customer needs are met promptly and accurately.

• Continuously update job knowledge by participating in educational opportunities and maintaining personal networks.

Schedule:

• Training: M-F 8:30-5 for 3 weeks and then the schedule would be 40 hours/week between M-Sat 8:30-5 (Work every other Saturday)

• After working in the office for 60 days, a hybrid schedule is available (based on performance/attendance)

Pay: $17.50/hr (plus spiffs and bonuses which are on average an additional extra $1 - $2 per hour)

Requirements

• Proficiency in managing Call Center operations and providing high-quality Customer Service

• Demonstrated ability to provide Remote Support to clients

• Excellent Customer Support skills, with a commitment to maintaining high customer satisfaction levels

• Strong communication and interpersonal skills to interact effectively with customers and team members

• Ability to handle customer inquiries, complaints, and issues professionally and calmly

• Proficiency in using computer systems, software, and managing databases

• Ability to work in a fast-paced environment and handle high call volumes

• Willingness to work in shifts, over weekends, or on holidays, if required

• Strong problem-solving skills and the ability to make decisions under pressure

• High school diploma or equivalent; higher degree from a recognized institution is a plus.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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