Job Summary

JOB SUMMARY

Work in partnership with the General Manager to create an operationally stable andefficiently run restaurant on a shift-by-shift basis. Focus on leading withpositive communication, pacing great shifts, exemplifying our service standards,creating amazing guest experiences, recognizing great teamwork, monitoringambience, resolving operational challenges, leading guest turnarounds, maintainingorganization, monitoring side work, and bringing closure to shifts while protectinginventory, policies, and securing the business at closure. This Restaurant Manageris a senior management role expected to participate on the highest level ofoperational planning and execution with the GM, Restaurant Chef, and Sous Chef.

CORE MANAGEMENT SKILLS

• Self-Awareness & Management• Communication & Delegation• Problem Solving & Decision Making• Operational Leadership & Team Building

Responsibilities

PRIMARY RESPONSIBILITIES & EXPECTATIONSOPERATIONAL EXECUTION

Assure consistently executed shifts that achieves our goal of 100% guestsatisfaction and an undeniable team win.• Proper, positive, timely, and content rich Compass Meeting every shift• Timely and informative Shift Notes with critique of the shift and criticalnotes for tomorrow

GUEST EXPERIENCECultivate positive guest experience from reservation waitlist experience, hoststand welcome, steps of service, quality food and drink, recognition, and agracious goodbye.• Leading exemplary shifts with positivity, momentum, and focus on the littleextras that result in magic and memories

MANAGEMENT OF STAFFAssist in training, coaching, and leading a team of hospitality heartedprofessionals that are constantly learning while delivering standard setting shiftsand positive guest experiences.• Training & Coaching – Assist in training programs for FOH employeesincluding:• Policies and procedures• Story Worth Living, Why, How, and What• Service standards and product knowledge• Expectations for cleanliness, organization, and attention to detail• Day to day supervision to delivery excellent and standard bearingshifts• Properly handles employee coaching, discipline, or terminationprocess• Schedule and wage management• Oversee the hourly schedules for FOH for proper shift coverage &execution

TEAM BUILDINGBuilds a culture of teamwork and acts as a harmonizing influence through qualityrelationships• Promotes proper communication, sharing of ideas, cooperation, consensusbuilding, and problem solving any issue within the restaurant and brewery• Speaks in terms of our Story Worth Living, Why, How & What – collectively ourcultural values• Collaborates with and provides feedback to GM on FOH team members forinclusion in annual reviews and quarterly feedback sessions

MEETING PARTICIPATIONActively participates in an environment of constant, open, interested, andcollaborative communication and planning that leads to a proactive, prepared, andsuccessful business machine.• Daily Compass Meeting & weekly tastings following standard format• Periodic attendance and active involvement in weekly Chef / GM / SeniorLeader meeting• Participation in weekly Manager Meeting focusing on accountability,recognition, operational improvements, problem resolution & decision making

SECONDARY RESPONSIBILITIES & EXPECTATIONS

BEVERAGE PROGRAM STANDARDSBe knowledgeable about and help deliver ‘Best in Class’ Wine, Beer, Spirits &Cocktail Program by ensuring the following standards are met through opencommunication and teamwork Bar Manager• Ensure beverage service standards are met• Daily beverage menu updating, accuracy & POS maintenance• Daily 86 list management & communication• Proper standards and controls• Recipes, Pricing, Portion Control, Waste, Theft, Staff Consumption

CULINARY PARTNERSHIPWork in partnership with Chefs and culinary team to create positive, open, andprofessional relationships that the following standards are met.• Daily menu updating, accuracy & POS maintenance• Quality plate presentation and timely service of all dishes• Proficient product knowledge, local sourcing stories, and tastingopportunities delivered to service team

CONFLICT & CRISIS MANAGEMENTBe a leader in intervening when necessary to resolve disagreements or disputesbetween staff members.• Maintain a calm demeanor in the face of conflict, adversity, or unanticipatedchallenges• In case of emergency or crisis, works with GM and owners to provide confidentleadership

SPECIAL EVENTS, GROUP DINING & BUTCHERY MANAGEMENTWork with GM and Chefs to assist in executing all large reservations and cateringevents

FINANCIAL MANAGEMENTBegin to grow business acumen and decision making based on business metrics andbegin to understand The Game of Business.• Begin to understand and adjusts the business based on financial results• Understands basic profit & loss statement concepts

LEGAL COMPLIANCE• Follows & ensure all others follow:• Health code• Business licenses & permits• HR policies• Alcohol awareness & compliance• Any other federal, state & local ordinance

FACILITIES• Promote Health, Safety & Sanitation through compliance of daily, weekly,monthly cleaning tasks and enforcing health codes• Responsible for cleanliness, organization, and maintenance of entire facility

COMMUNICATION & MARKETING• Be creative and share ideas about new initiatives to drive new traffic andcreate fun• Participation social media content generation – capture the magic and sharewith Owner• Disseminate all company communications to staff to regarding special events,policy updates, company updates, improvement plans and initiatives

TECHNOLOGY• Proper use, maintenance, and training of current business systems and apps• time clock and payroll management software• POS system• reservations and waitlist management software• scheduling software or app• credit card processing system

QUALIFICATIONS• Great references from proven similar experience in hospitality leadership• Ability to work in a high-energy and physically demanding environment• Demonstrates strong leadership skills, work ethic, and integrity• Actively participates in problem solving, accountability & development of allemployees• Solid math, computer, POS & reservation system skills• Awareness of local, state and federal health & sanitation law

Property Details

Situated on the waterfront, Hilton Burlington offers expansive views of the scenic Lake Champlain and the picturesque Adirondacks. With its convenient location, on-site amenities and substantial event space, our hotel has something for everyone. Visitors can explore the area’s many attractions and activities including a scenic lake cruise on The Spirit of Ethan Allen and Burlington Segway Tours.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offeringDaily Pay! Ask your Recruiter for more details

• Medical, Dental, and Vision Coverage

• Short-Term and Long-Term Disability Income

• Term Life and AD&D Insurance

• Paid Time Off

• Employee Assistance Program

• 401k Retirement Plan

  Apply for this position (https://careers-aimbridge.icims.com/jobs/348586/original-skiff---restaurant-manager/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834475008)

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EEO Statement

Aimbridge Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

PropertyHotel Champlain Burlington

Posted Date2 weeks ago(8/29/2024 4:42 PM)

ID2024-348586

LocationUS-VT-Burlington

CategoryFood & Beverage

TypeRegular

StatusFull-Time

Company : NameAimbridge Hospitality