Position Details

Advertising/Posting Title Coordinator of Customer Care

Diversity Statement The University is especially interested in candidates who can contribute to the diversity and excellence of the institution. Applicants are required to include in their cover letter information about how they will further this goal.

Posting Summary

As a member of the Department’s Customer Care team, deliver world class customer service to prospective and admitted students and the 6000 students who live on campus in our residence halls. Serve as one of two primary staff members, Coordinators of Customer Care, at the Department customer service desk. Supervise student employees who staff the front desk of the Central Office of the Department of Residential Life. Serve as a primary point of contact for inquiries from families of prospective and current students, campus partners, and the broader UVM community. Hire and supervise student staff members. Provide support for departmental housing processes and enhance the understanding of the residential experience at UVM . Receive supervision from the Associate Director for Strategic Initiatives & Planning. Advance the Department of Residential Life’s mission to create a transformative residential experience at the University of Vermont centered on educating students, engaging the community and enriching a supportive learning environment that promotes academic success, community development and personal growth.

Minimum Qualifications (or equivalent combination of education and experience)

Associate’s degree with one to three years of customer service and office experience, and working knowledge of software applications used to support office functions required. Demonstrated a commitment to diversity, social justice, and fostering a collaborative multicultural environment.

Ability to work in a fast-paced work environment and prioritize competing demands required.

Effective customer service skills and ability to work effectively with internal and external students and customers of diverse backgrounds required. Ability to demonstrate a commitment to diversity, social justice, and fostering a collaborative multicultural environment required.

Desirable Qualifications

One to three years of experience with Salesforce or another CRM system

Two to four years of customer service experience

Keyboarding speed of 35-50 wpm

Microsoft Office applications knowledge

Knowledge of University of Vermont policies and procedures

Anticipated Pay Range $21.50/hr to $23.50/hr

Other Information

Evening/weekend overtime required during peak times such as residence hall openings and closings; other times as assigned in response to customer volume.

Special Conditions External candidates must complete a 4-month probationary period, A probationary period may be required for current UVM employees, Non-standard work hours required, Bargaining unit position, Occasional evening and/or weekends required (if non-exempt position, may result in overtime), Background Check required for this position

FLSA Non-Exempt

Union Position Yes, UVMSU ($20 minimum hourly rate)

Posting Details

Position will be posted for a minimum of one week, after which it is subject to removal without notice.

Job Open Date 09/23/2024

Job Close Date (Jobs close at 11:59 PM EST.)

Open Until Filled No

Position Information

Position Title Office/Prgm Support Generalist

Posting Number S5296PO

Department Residential Life/30452

Position Number 002122

Employee FTE 1.0

Employee Term 12

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • How did you hear about this employment opportunity?

• American Alliance of Museums

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• VermontJobs.com

• Vermont Library Association

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• • Please specify here where applicable. Enter "NA" if not applicable.

(Open Ended Question)

Documents Needed to Apply

Required Documents

• Resume

• Cover Letter/Letter of Application

  Optional Documents