Job Description:

Introduction

At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don’t back down from hard work– we support one another in pursuit of something bigger. We define the future while leading the present. And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.

Summary

The TimberSteel Customer Care Rep will provide the highest level of Customer service to GAF customers concerning all aspects of the order process including order placement, order management, customer knowledge, and plant follow-up. This role will maintain solid interdepartmental and customer relationships by addressing questions and concerns with speed and professionalism. This role will act as the “Voice of the Consumer” to equally improve the products for our customers as we support the TimberSteel Product line. This role is a hybrid role, Mon & Fri work from home, Tues-Thurs on location in the Burgaw, NC plant.

Essential Duties

Specific responsibilities include, but are not limited to:

• Provide the highest level of customer service to our customers in a call center environment.

• Provide “White Glove Service” by delivering an effortless customer experience

• ReviewallordersandqualifywiththetechnicalTeamRep

• Providing customer service to external GAF customers concerning all aspects of the order process including order placement, customer and plant follow-up, and product inquiries.

• Manage a CRM-style customer service portal utilizing Salesforce

• Manage the TimberSteel ordering portal

• Manage inbound and outbound calls promptly

• Build relationships with external & internal GAF customers via phone and email to assist with all inquiries.

• Work as “sales support” for our Sales Team.

• Perform other duties as assigned.

• No of direct reports: 0

• Budget Responsibility: N/A

• Travel Requirements: minimal

Under This Roof, We Require

• High School diploma or GED required

• 3+ years experience in a relationship-oriented customer service position

• Excellent communication and computer skills are also required

Under This Roof, We Also Value

• Outgoingandenergeticattitude

• Associate’s or Bachelor's Degree preferred

• Excellent verbal and written communication skills

• Ability to multitask in a fast-paced environment

• Ability to perform in a Hybrid Work Environment

• Strong computer skills: Google Suite, and Salesforce

• Highly organized with great attention to detail

• Excellent problem-solving capabilities

• Ability to work professionally in a fast-paced environment, both independently and as a member of a team

• Professional, helpful attitude toward internal and external customers

• Effective time management skills, with an ability to prioritize workload

How We Protect What Matters Most

• We offer a wide range of health insurance options that include medical, dental, and vision for you and your family.

• Our Family-Building benefits support the many different journeys to fertility and parenthood.

• Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions.

• Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee’s primary residence.

• Professional growth and development are very important to us! We offer internal trainingprogramsandcourses,aswellasageneroustuitionreimbursementprogram.

• We put diversity and inclusion into action with our Employee Resource Groups, which unite employees based on common perspectives, identities, demographic factors, or out of a desire to be an ally.

GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.

#LI-CL1

We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions. We are proud to be an equal opportunity workplace and GAF, Standard Logistics, SGI, and Siplast are proud to be affirmative action employers. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).

Privacy Policy (https://www.gaf.com/en-us/about-us/privacy-and-legal/privacy-policy) CA Privacy Applicant Notice (https://www.gaf.com/en-us/about-us/privacy-and-legal/applicant-privacy-notice)

With 130+ years in the industry, GAF is the leading roofing manufacturer in North America. As a member of the Standard Industries family of companies, we are also part of the largest roofing and waterproofing business in the world.

Our communities help give our work meaning and the products we manufacture help protect what matters most. The shingles help to shelter the families living in the homes in our towns. The TPO helps protect what is under that hospital’s roof. In addition to quality products, we make sure they are installed by quality craftsmen and women. The full GAF portfolio of solutions is supported by an extensive national network of factory-certified contractors.

GAF continues to be the leader in quality and offers comprehensive warranty protection on its products and systems. Our success is driven by a commitment to empowering our people to deliver advanced quality and purposeful innovation and the desire to protect what matters most. ​