Job Description

Assigning request and responding to the updates. Client focused communication-very responsive individual

Typically receives 20 tickets per day on average

Experience with Avid is nice to have or helpdesk experience is nice to have-working with post production is nice to have.

Assist Avid Manager and Project Manager(s) with project planning and resource allocation.

-Work with Avid Manager to assign tickets and escalate to leadership when necessary

-Communicate with Production users on ticket status, intake, follow up and scheduling

-Update communication channels with status on production tickets, open issues and requests

-Schedule resources and send out invites for awareness for scheduled tasks and support items

-Watch the Ticket queue through Jira Service Manager to ensure tickets are getting responded to, and escalate to leadership before SLA is breached

-Work with Program Managers, Project Managers, and Managers (as needed) to coordinate and schedule calls for projects - specifically when leadership is required (Director and above).

• Assist by ensuring all respective Project Manager / Program Manager teams are tracking or have completed tasks tied to prescribed dates for Avid tasks and projects

• Assist with communicating and requesting resources across teams when additional support is needed

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

• An experienced coordinator(3-5+ years) preferably from a dynamic production support environment

• Able to multitask in a highly complex, diverse environment

• Strong analytical problem-solving skills

• A team member with good interpersonal, verbal and relationship building skills

• A generalist who can perform many different tasks

• Experience as a Executive Admin, Coordinator

• Well-versed in Microsoft Outlook an MS Excel

• Technologies: Keynote and PowerPoint (strong keynote experience preferred)

• A collaborative spirit, especially as an expert at getting things done, all with a positive attitude

• Ability to pivot and support a wide range of critical projects as they arise

• Highly organized, proactive, and service oriented

• Excellent verbal and written communication skills, and thus able to explain and document the systems to their diverse audiences.

• Good interpersonal and relationship building skills.

• Experience with ticketing/service desk tools (SysAid, JSM, Service Now)

Would be helpful if candidate is familiar with Jira Service Manager (new ticketing system)

• Onsite in Burbank

• BA/BS or equivalent experience preferred - prior studio/entertainment experience null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.