Description

Must be Bilingual in Spanish

Must be located in Southern California

A company is seeking a dynamic and experienced Bilingual Call Center Representative with a strong sales background to join our team. The call center representative will play a pivotal role in serving our customers and potential customers by providing product and service information, resolving product and service issues, and through excellent salesmanship, drive growth for our business.

Responsibilities:

• Handle customer inquiries regarding products and services, quickly and efficiently.

• Utilize various software, scripts, and tools appropriately.

• Make sales or recommendations for products or services that may better suit client needs.

• Utilize the principles of sound sales technique to maximize conversions.

• Be patient and empathetic to customer issues and resolve their complaints promptly.

• Acknowledge and pinpoint sales opportunities to help the business achieve its sales goals.

• Document all call information accurately in the customer relationship management (CRM) systems.

• Upsell and cross-sell products and services to customers, as appropriate, and ensure that the customer is thoroughly informed and satisfied with the service.

• Meet individual KPIs and team sales targets.

• Engage in active listening with customers, confirming or clarifying the details and needs.

  Requirements

Qualifications:

• Proven experience as a call center representative or sales representative in telesales.

• Strong phone handling, active listening, and communication skills.

• Proficiency with relevant computer systems, including CRM platforms and Microsoft Office Suite.

• Ability to multi-task, set priorities, and manage time effectively.

• Basic understanding of sales principles and customer service practices.

• Excellent sales, negotiation, and persuasion skills.

• Knowledge of industry-specific regulations and guidelines.

• Ability to work flexible schedules, including weekends, nights, and holidays.

• High school diploma or equivalent required; higher educational degree preferred.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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