This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6579677

The parts advisor assists mechanics and customers in acquiring the needed parts and supplies for their vehicles, providing outstanding customer service, helping to ensure safe and comfortable vehicle operation(s).

Essential Functions

• Sell parts to customers to meet monthly forecasts.
• Issue parts and accessories to mechanics from the parts counter.
• Display seasonal parts and accessories in an attractive manner.
• Control files, reference books, and other paperwork at the parts counter.
• Maintain customer back order file.
• Report any inventory or price discrepancies to the Parts Manager.
• Maintain master parts and price book.
• Take and fill orders for service technicians promptly and efficiently, helping service technicians as needed to determine which parts and accessories are required for each job.
• Communicate with the service technicians to verify that your department is meeting their parts and accessory requirements.
• Make suggestions when appropriate regarding specific parts and accessories that may be needed for each job.
• Provide information regarding the associated cost of parts required on repair orders.
• Keep inventory control system and parts catalog up to date.
• Inform service personnel when back ordered or special-order parts are received.
• Be polite and friendly, greet customers promptly and deliver exceptional customer service.
• Make sure the merchandise displays are dusted, clean, fully stocked and appealing to customers.
• Become proficient and familiar with computer systems necessary for parts and accessories management.
• Communicate effectively and often with Assistant Service Managers (ASMs) / Service Advisors.
• Performs all duties in a safe manner, immediately reporting any accidents, injuries or unsafe conditions to management.
• Shows when scheduled to work, on time, ready and able to perform essential job functions.
• Adhere to all company policies, procedures and practices.
• Perform other tasks as directed.

Requirements

• High School or GED preferred
• Prior sales or customer service experience preferred
• General understanding of vehicle operation preferred
• Proficient with computers to research parts and equipment
• Clean driving record