This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6579670

The Finance & Insurance Manager is responsible for contracting all new business, securing financing, and obtaining any down payment required. It is the F&I Managers responsibility to ensure that all transactions go smoothly, with the highest levels of customer satisfaction, resulting in customers returning for many years to come.

Essential Functions

• Be polite and friendly and greet customers promptly.
• Deal with customer concerns and complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
• Conduct telephone transactions courteously and quickly.
• Accuracy and completion of all transactions.
• All deals are completed, billed and sent to the accounting office for processing, within 7 days.
• Verify residuals, rates, advances, and all other pertinent information before contracting any customer.
• All deals are submitted for approval the same day the customer signs the contract.
• Attend to all customers in a timely manner.
• Verify payoff prior to typing deal.
• Assure all rebate forms are signed by the customer and program number is included.
• Verify VIN matches on all documents.
• Collect down payments at the time of contract.
• All deals are documented on the scorecard.
• Verify every customer (OFAC) to prevent identity theft.
• Performs all duties in a safe manner, immediately reporting any accidents, injuries or unsafe conditions to management.
• Shows when scheduled to work, on time, ready and able to perform essential job functions.
• Adhere to all company policies, procedures and practices.
• Perform other tasks as directed.

Required Education and Experience

• High school diploma or equivalent.
• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• 3 to 5 years of auto industry experience.
• Excellent communication skills.
• Ability to meet companys production and quality standards.
• Able to interact and get along with all customers.