Description

CTG is seeking to fill a Technology Team Lead opening for our client in Buffalo, NY.

Location: Buffalo, NY (hybrid remote)

Duration: 6 months

Overview:

Manages the activities of several Technology Team Leaders or units and responsible for each Teams/units development and systems support efforts. Provides day-to-day direction for the units and applications in line with goals of department and the clients they support. Responsible for managing client relations and expectations. Manages the project queue for their area. Strives to achieve individual and organizational objectives at minimum cost.

Primary Responsibilities:

• Lead a team of talented engineers responsible for the support, maintenance, and enhancement of our API Gateway in the cloud environment.

• Take ownership of the end-to-end support process, from monitoring and troubleshooting to incident response and resolution, ensuring minimal downtime and optimal performance.

• Stay abreast of industry trends and emerging technologies in cloud-based API management and leverage this knowledge to drive innovation and drive strategic initiatives.

• Serve as a subject matter expert on API Gateway technologies, providing guidance and mentorship to team members and stakeholders.

• Collaborate closely with cross-functional teams including developers, DevOps engineers, and security specialists to implement best practices for API Gateway management and security.

• Drive continuous improvement initiatives to enhance the scalability, reliability, and efficiency of our API Gateway infrastructure.

• Manage and participate in consults with client management in the analysis of short-range business requirements and recommend innovations that anticipate future impact of changing business requirements. Responsible for building a positive client relationship.

• Monitor the technology direction of the industry and vendor applications.

• Research and initiate change to the status quo, when necessary.

• Responsible for vendor and product analysis and recommendations.

• Oversee application development, support testing efforts, technology infrastructure/project management and other technology domains.

• Serve as subject matter expert in assigned area of responsibility.

• Build rapport within the organization. Communicate and develop a professional level of communication and cooperation.

• Maintain relationships with vendors and professional organizations.

• Control the activities of the teams, assign personnel to various projects and direct their activities.

• Ensure completion of schedules. Responsible for short-term staffing planning.

• Implement technology consistent with Division standards and long-range plans. Ensure adherence to all Department and Technology standards and procedures, including all documentation requirements.

• May translate requirements to assist staff in preparing detailed specifications for system enhancements. Manage recommended designs based on business and technology requirements. Identify issues and concerns.

• Manage monitoring project plans; may coordinate major project activities. Remain current on activities outside the team that may impact the team or client environment.

• Develop and manage multiple cost center budgets.

• Recommend and initiate new policies and procedures that improve the performance and effectiveness of the Department.

• Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.

• Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.

• Promote an environment that supports diversity and reflects the Company brand.

• Maintain internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

• Complete other related duties as assigned.

Education and Experience Required:

• Minimum of an Associates degree and 7 years technology or systems management/leadership experience, or in lieu of a degree a combined minimum of 9 years higher education and/or work experience, including a minimum of 7 years technology or systems management/leadership experience.

• Minimum of 10 years’ technology management or large program leadership experience.

• Deep understanding of cloud platforms such as AWS, Azure, or Google Cloud, and experience with API Gateway services (e.g., AWS API Gateway, Azure API Management).

• Experience with Docker containers and microservices.

• Experience with Infrastructure As Code (IAC) technologies such as Terraform, Azure Resource Manager or AWS CloudFormation.

• Relevant certifications such as AWS Certified Solutions Architect, Azure Solutions Architect Expert, or Google Cloud Professional Cloud Architect

• Capable of working on multiple projects of a complex nature.

• Proficiency with project management, word processing and spreadsheet applications.

• Complete understanding of the system development life cycle.

• Excellent problem-solving skills to assist in issue resolution.

• Familiar with application development software and hardware platforms.

• Excellent verbal and written communication skills.

• Excellent analytical skills.

• Excellent decision-making skills.

• Strong project management skills.

• Strong presentation skills.

• Experience encouraging teamwork and serving as role model when leading and directing others.

• Understand technical, business and operational impacts of a project or problem.

Education and Experience Preferred:

• Bachelors degree.

• Minimum of 10 years technology management or large program leadership experience.

• Extensive application and product knowledge experience with skills, application(s) and functions of technology area led.

• Subject Matter Expert understanding of applications supported with an advanced knowledge of interfacing/integrated applications.

• Understanding of multiple business areas functions.

• Proven mentoring and leadership capabilities.

• Experience with skills, application(s) and functions of technology area.

• Good understanding of the Company's application framework.

• Aware of the Company's business plan and strategic objectives with ability to shape direction.

• Self-motivated and able to motivate others.

• Understanding business(es) supported and its terminology.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided . For additional information, please contact Kimberly Watzek at 716-887-7388 or Kimberly.Watzek@ctg.com . Kindly forward this to any other interested parties. Thank you!

About Us

CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com .

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.

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ID 2024-10899

Title Technology Team Lead

Location US-NY-Buffalo