Overview:

Responsible for the strategic growth and management of multiple product lines or services for major market segment(s). Plays an integral role in the development of market strategies (i.e. advertising, pricing, expense planning, profit plans, packaging, future products etc.) and goals and assures their successful implementation; monitors the achievement of such goals.

Primary Responsibilities:

• Sets strategic direction for assigned product lines, and presents business plans to senior management and employees.

• Responsible for sales and sales channel strategy.

• Directly responsible for product pricing cost structure, as well as product risk.Responsible for all product financials including revenue planning and product profitability.

• Review new developments in company markets, evaluating and recommending new services or new products, or the modification of existing services or products.Evaluate new product/services success; implement and manage changes in service or marketing strategy.

• Manage all aspects of new product implementation and existing product modification to include but not limited to the design and development of services, portfolio acquisition and process improvements; act in a liaison capacity with affected departments.

• Review new developments in company markets, evaluating and recommending new services or new products, or the modification of existing services or products.

• Establish marketing objectives; work with other Bank departments to develop effective programs to sell services/products.

• Evaluate new product/services success; recommend changes in service or marketing strategy.Recommend product pricing, understanding the cost structure.

• Ensure product/services are marketable, profitable and comply with legal and regulatory requirements.

• Maintain an awareness of new trends and developments in marketing and company products and services.

• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.

• Promote an environment that supports diversity and reflects the M&T Bank brand.

• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

• Complete other related duties as assigned.

Education and Experience Required:

Bachelor’s degree

7 years’ proven marketing, product management, financial, operations and/or project management experience, or in leui of a degree A combined minimum of 11 years’ higher education and/or work experience, including a minimum of 7 years

Proven marketing, product management, financial, operations and/or project management experience.

​Education and Experience Preferred:

• Banking and Finance Expertise: A deep understanding of treasury management services, including cash management, liquidity solutions, payments, and risk management, as well as familiarity with regulatory requirements and compliance standards in the banking industry.

• Internal Tool Expertise: Familiarity with internal banking systems, processes, and workflows involved in customer account onboarding and incorporating automation via API (Application Program Interface), RPA (Robotics Process Automation) and other methods.

• User Needs Analysis: Capability to understand the needs and pain points of internal users, such as treasury management consultants, sales associates, deposit support specialist staff, implementation personnel, fulfillment and operations staff, and translate those insights into automation product features.

• User Experience (UX) Design: Understanding of UX principles and best practices to ensure that the account onboarding tool is intuitive, efficient, and easy to use for internal users, leading to improved productivity and user satisfaction.

• Risk Management: Awareness of potential risks and security considerations associated with automation tool, and implementation of controls and safeguards to mitigate risks and ensure compliance with regulatory requirements.

• Continuous Improvement: Commitment to continuous improvement and evolution of the automation tool through feedback collection, feature prioritization, and iterative development cycles, to meet the changing needs of internal users and regulatory environment.

• Integration with Banking Systems: Proficiency in integrating digital onboarding solutions with core banking systems, CRM (Customer Relationship Management) platforms, and other relevant systems to ensure data accuracy, consistency, and efficiency in client management.

• Analytics and Optimization: Ability to track key performance indicators (KPIs) related to the automation process, such as product setup time, error rates, and customer satisfaction scores, and to use data analytics to identify areas for improvement and optimize the onboarding journey.

• Cross-Functional Collaboration: Collaboration with internal stakeholders including IT, sales, implementation, fulfillment, ops and client services teams to ensure alignment and coordination in the development and implementation of the automation process.

• Project Management: Strong project management skills to oversee the end-to-end delivery of the automation solution, including scoping, resource allocation, timeline management, and risk mitigation.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $100,611.94 - $167,686.57 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.