Eaton is currently seeking a new Technical Support Engineer colleague for our Budapest office.

We make what matters work!

Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a real impact. We make what matters work. To find out more about us check: https://www.youtube.com/watch?v=baa_aiJ4L7E

What you’ll do:

The primary function is to provide advanced technical support and troubleshooting assistance to end-users customers and internal partners, acting as a primary point of contact on several channels: telephone, e-mail, web ticket, etc. for electrical product portfolio, in specific devices for EATON Electrical division. Responsible for interfacing with end customers, but also wholesalers and distributors, panel builders, designers, logistics, quality department, product management, R&D, manufacturing and/or sales or service representative when necessary to handle a variety of pre-sales or post-sales functions. Provide assistance to sales functions across EMEA (and partially APAC and AMERICAS as well) and external customers in areas such as technical assistance, product or assortment specific questions, technical guidance, warranty, documentation, repair/calibration request and troubleshooting.

The position would include assisting customers with product selection and application assistance via phone and email. The Senior Technical Support Engineer act as a fist point of escalation for not-standard inquiries and advanced troubleshooting on hardware / software cases.

Job responsibilities:

• Act as an engineer for resolving customer challenges (Type of issues that can be solved by support of available documentation) related to single phase UPS product (hardware and software) via phone/email/webchat etc.

• Follow up hardware & software escalations which involve Level2, Level3 and Quality.

• Drive customer loyalty through quality of service, improved value and through a high performance culture.

• Actively contribute to the effective organization and daily delivery of all aspects of the technical support tasks through various resources - people, process and technology.

• Keep the process documentation up todate.

• Contribute to knowledge sharing sessions and CI initiatives within and outside of team to adapt best practices at BSC Budapest.

• Contribute to secure customer satisfaction, reduce customer effort and achieve cycle time/cost improvements through team-based problem solving.

Qualifications:

Bachelor’s degree (BS/BA) in Industrial Engineering (Electrical/Electronic/Mechanical/Energetic) from an accredited institution (MSc/Electrical is an advantage).

Skills:

• Fluent in French and English

• Understanding of electrical products and basic applications

• Basic Network Knowledge

• Analytical mindset, communication skills, problem-solving

What we offer?

• Benefits packages

• Challenging projects in dynamic collaborative team

• Flexible working solutions (home office) are implemented across different EMEA locations, check out with the site HR what type of flexible working solution is available for this role

• We make your aspirations matter – Eaton encourages internal promotion, whenever possible and we make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University

• We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people’s lives and the environment through power management technologies.

#LI-EG1

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.