Service Management Senior Analyst (IT Category)

Brand: Estée Lauder Companies

Description

The Estée Lauder Companies attracts the most outstanding people from diverse industries and nurtures their talents. Whether they work in one of our stores, on a production line, at our corporate headquarters in New York City or in one of our affiliates worldwide, our employees take pride in their contributions to our success.

Do you want to work for one of the world’s largest luxury beauty brands?

Do you want to work for a company that delivers value to its customers on a daily basis?

Do you want to join a talented, multi-lingual and fun team?

We are looking for

Service Management Senior Analyst (IT Category)

to join our team in Budapest!

The role:

The Service Management Senior Analyst role involves a comprehensive review and analysis of strategic and tactical vendor agreements, with a focus on managing performance reporting and governance protocols, as well as conducting both operational and commercial reviews. The position requires performing detailed analysis on vendor performance and associated costs, overseeing operational delivery across thousands of vendors in multiple geographies and IT-related services.

Additionally, the role includes managing performance reviews for tier 2, 3, and 4 vendors, ensuring consistent and thorough evaluation processes. The Senior Analyst is also responsible for overseeing vendor governance activities and ensuring these are properly documented and maintained in the vendor governance SharePoint sites.

Qualifications

Responsibilities:

• Review strategic and tactical vendor agreements and help manage performance reporting, governance protocol, and both operational and commercial review.

• Perform all analysis on vendor performance and relative cost for operational delivery across thousands of vendors in multiple geographies for multiple IT related services.

• Manage performance reviews for tier 2/3/4 vendors.

• Oversee vendor governance activity and ensure it is properly documented in the vendor governance SharePoint sites.

• Ensure Business Partners are aware of vendor governance tasks/deliverables which are approaching deadlines and assist where possible.

• Managing Voice of the customer (CSAT) program for IT Vendors.

Requirements:

• BSC degree in Business, Economics, or Related Field

• 3 to 5 years' experience within service management in a GBS organization. Preferably within an IT function.

• Prior experience in Shared Services.

• Experience working with geographically dispersed team & customer base.

• Ability to lead, influence & motivate staff & partners.

• Ability to think strategically & communicate effectively in a fast-moving, rapidly changing environment.

• Expertise in MS Excel, PowerPoint, Word, Service NOW, PBI.

• Reporting skills.

Job location:

• Budapest, XI. district - Budapest One office

• We are working in a hybrid structure (10 days per month HO provided)

Job: Purchasing/ Procurement/ Materials Management - Supply Chain

Primary Location: Europe, Middle East, Africa-HU-BU-Budapest

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

Job Number: 249428