Introduction

Thomas J. Watson said it best: 'Good design is good business.' Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you? If so, read on!

Technology Lifecycle Services (TLS) provides clients trusted IT infrastructure support and services that streamlines their needs by reducing complexity, decreasing costs, and ensuring high availability. We are focused on a holistic view of our clients through our integrated data center strategy where AI-driven automation plays a critical role in speed, efficiency, and differentiation.

TLS has an exciting opportunity for a UX Designer to join our team, crafting the experience for thousands of customers around the world. We are looking for a highly motivated Designer who is passionate about transformative ideas, compelling experiences, and sophisticated design.

AI will play a key role in improving the support experience for our clients. This position will help develop an understanding of how AI can transform the customer support experience through a human-centered approach. Areas of investigation using AI will range from designing more insightful, proactive and predictive monitoring, to delivering delightful AI assistant experiences for clients, support agents, and other users.

As a budding team, you will be part of shaping the direction of design in TLS and making a mark on highly valued and anticipated solutions.

Your Role and Responsibilities

AI designers understand and apply the domain of machine learning and artificial intelligence to deliver higher quality outcomes faster than humanly possible. They can craft and articulate the purpose, planning, and intent behind simulated human intelligence and thought processes. AI Designers are responsible for identifying and prioritizing ethically-aligned human needs while defining the end-to-end solution experience for artificial intelligence

• Work closely with stakeholders, design professionals, and others in a cross-functional team to define requirements and develop the solutions for IBM clients

• Evangelize and advocate for conversational user experience design

• Design compelling prototypes and demos to immediately demonstrate excellence in conversational UX

• Bolster existing requirements-gathering with a focus on end user needs, expectations, and contexts of use

• Leverage your knowledge of human language and communication to create seamless and natural interactions for digital systems across surfaces

• Understand business goals, user needs, and the technical aspects of how AI works.

Required Technical and Professional Expertise

• Experience with systems-thinking, design thinking, mental models, machine learning model identification/generation, fairness, bias, traceability, designing for conversation.

• Foundational understanding of the domain of artificial intelligence technology including: AI vernacular, AI techniques, core algorithms, data processing, AI toolchain and AI DevOps.

• Understand the ethical standards and pitfalls of building accountable, fair, transparent and trustworthy AI.

• Candidates for this role should excel at advocating for the user, while communicating ideas and experiences to a wide variety of audiences

• Excellent communicator with strong interpersonal skills, confident working within a cross-functional team and various levels

• Interest in areas such as customer service, data science, product and service design, and AI

• Portfolio of recent and relevant examples of hands-on experience

• Fluent English language skills

Preferred Technical and Professional Expertise

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About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.