This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6769657

Under general supervision, the Business Analyst will conduct system needs analysis, develop training and documentation, and be the primary point of contact for high-level hardware, software, and enterprise application support to all City Departments. This includes testing and implementing proposed system changes, identifying process changes which increase efficiency, and coordinating communication between City staff and the software providers.

Builds and maintains positive relationships with IT and other city staff in support of department and city goals.\ Serves as a liaison to City departments and the Information Technology Department in support of the Tyler Enterprise Resource Planning suite and associated third party systems.\ Analyzes and designs solutions to business problems which achieve cost-effective results leveraging Tyler Technologies and or Microsoft software suites delivered functionality.\ Works with staff and stakeholders to develop technology driven strategies that address current and future needs. Keeps current on new technology and exposes customers to new tools.\ Maintains records of repairs, resolutions, and changes in a work order system.\ Creates and maintains documentation related to system operations.

Develops, tests, and implements specifications and requirements for system enhancements.\ Manages issues with the product vendor to address problems with delivered functionality. This may include providing documentation, conducting testing or other similar types of activities.\ Helps develop project schedules, prioritizes tasks, and meets project schedule requirements.\ Assists in providing technical direction and support, including budget projections for current and future software and hardware needs. May prepare and monitor a program budget or price recommendations for the budget regarding computer equipment and systems for a department.\ Coordinates, schedules, and performs end-user training of business systems and technologies as necessary to support specific applications including technical procedures and user guides. May conduct presentations, classroom, or individualized training for department users on application functionality.\ May assist with grant applications related to information and/or business system technology.\ Performs other duties as assigned or required.