Providing World Class Customer Service as a number one priority. Exemplifying integrity, responsibility, excellence and adhering to all policies. Accurately receiving all incoming products including date, accuracy and damage checking. Scanning all incoming and outgoing product. Staging products for efficient delivery to the sales floor. Processing all POs, RPOs, mispicks, invoices and paperwork timely and accurately. Researching and processing all discrepancies. Communicating with department managers regarding delivery issues and vendor out-of-stocks. Following up on special orders. Operating a forklift and pallet jack as required. Maintaining a clean and organized back room. Ensuring all in-stock products/conditions meet company standards. Training and monitoring department personnel including assigning and following up on tasks. Working with other department managers to cross-train staff to accomplish all needed tasks. Assisting in interviewing and hiring for department needs. Working with the store manager to address performance and/or disciplinary issues within the department. Opening and closing of store, including DSR and the closing cash process. Handling register functions including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes, including those for scheduled breaks. Maintaining the safety and security of customers and employees. Answering customer questions per company standards and policies, including the use of Structure/Function statements and/or statements of nutritional support. Continually increasing product knowledge. Using SAP and inventory management software, running and analyzing reports on BEx, emailing and utilizing other IS programs as needed. Working a schedule based on store needs which includes evenings, weekends, holidays. Position requires working five days, 40 hours per week and attending mandatory store meetings.