Overview

IITS Support Technicians provide both on-premises and remote support for instructional technologies as well as computer labs, libraries, classrooms, and offices.

Responsibilities

• Assists students with use of hardware, software, programming, and network during hybrid classes and during open lab hours.

• Provides Level 1 instructors with use of hardware, software

• Provides Level 1 the faculty and staff support for computer hardware, software and networking, in response to simple, not complicated incidents.

• Assists Level 2 and senior support technicians in local and global IITS projects in coordination with Network, Network Security, Server, and other teams

• Helps train faculty on use of computer labs and in use of productivity software.

• Utilizes the IT Service Management application, ServiceNow, to log, monitor and track customer requests and incidents

• Maintains inventory listings of computer lab hardware, software, and supplies.

• Posts times of lab availability and class schedule

• Maintains a professional environment, establish and enforce lab and computing policies and procedures

• Prepares and submits monthly status reports

• Assists Level 2 support technicians in providing technology support to local library staff

• Maintains classroom and computer lab audio-visual equipment.

• IITS project as assigned under supervision.

• All other duties as requested by supervisor

Qualifications

Education/ Experience

• Bachelor’s degree or making progress in bachelor’s degree program

Knowledge/ Skills/ Abilities

• Strong customer service, communication and organizational skills.

• Must be able to multi-task and prioritize work.

• Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, and computer applications used in most levels of instruction.

Travel

• Technicians may be asked to temporarily cover different computer labs in the greater New York area as needed

Physical Demands

• Extensive use of computers

• Extensive time sitting and standing

• Able to lift to 10 lbs.

Maximum Salary

USD $20,800.00/Yr.

Minimum Salary

USD $16,640.00/Yr.

Touro University offers a comprehensive benefits package for full-time employees which includes:

• Full range of Health Plans

• Medical Plans (choice of EPO, PPO, High Deductible HSA)

• Flexible Spending Accounts (FSA)

• Dental Plans (PPO & HMO) and Vision Plan

• Dependent Care and Transit Programs

• Life Insurance, AD&D and Voluntary Supplemental Life Insurance

• Short-term and Long-term disability programs

• Retirement Plan (403b) - matching contribution up to 5% for eligible/enrolled employees following one year of employment (may make own pre-tax contributions immediately following employment)

• Touro University Tuition Exemption Program for eligible employees, their spouse and dependent children

• Employee Assistance Program

• Early-Release Fridays (upon approval)

• Generous Paid Time Off

• Vacation, Sick Leave, Personal Leave & Floating Holiday

• Annual Holiday Schedule

All campuses of the Touro University unite to promote our core values of Respect, Integrity, and Ethics. As an international institution with diverse and talented faculty and staff, we value an inclusive learning experience where students and employees come first.

Touro University is an equal opportunity employer. Touro University treats all employees, job applicants, and students without unlawful consideration of race, ethnicity, religious creed, color, national origin, ancestry, sex (including pregnancy, childbirth or related medical condition), age, disability, medical condition, marital status, genetic information, sexual orientation, gender, gender identity, gender expression, military service or veteran status, citizenship status, or any other classification protected by applicable federal, state or local laws. We are committed to ensuring the fulfillment of this policy in all decisions, including but not limited to, recruitment, the administration of educational programs and activities, hiring, compensation, training and apprenticeship, placement, promotion, upgrading, demotion, downgrading, transfer, layoff, suspension, expulsion and termination, and all other terms and conditions of admission, matriculation, and employment.

Inquiries or complaints concerning the non-discrimination policies should be sent to Nicole Barnett, 50 West 47th Street, 12th Floor, New York, New York, 10036, nicole.barnett@touro.edu (646-565-6285) or, alternatively, to the Chief Compliance Officer at compliance@touro.edu and 646-565-6000 x55330.

Job Locations US-NY-Brooklyn

ID 2024-11186

College Administration

Position Type Part-Time

Schedule Shift Varies

Hours Per Week 20

Travel 10%

Category Administration

FLSA Status Non-Exempt

Location : Country US