Description

About Us: [Pharmaceutical Company Name] is a leading pharmaceutical company dedicated to improving global health through innovative solutions. As we embark on a critical IT project, we are seeking a skilled IT Deployment Technician to support our team and ensure the successful deployment of laptops and related technologies.

Job Summary: We are looking for an IT Deployment Technician to assist with the deployment, configuration, and support of various laptops (HP, Lenovo, Dell) for a key project over the next 2-3 months. The ideal candidate will have experience with hardware setup, software installation, and troubleshooting, as well as a solid understanding of IT infrastructure.

Key Responsibilities:

Deployment and Configuration: Set up and configure laptops from different manufacturers (HP, Lenovo, Dell) according to project specifications.

Software Installation: Install and update required software, including operating systems, applications, and security patches.

Troubleshooting: Diagnose and resolve hardware and software issues promptly to minimize downtime.

Documentation: Maintain accurate records of configurations, deployments, and any issues encountered during the process.

User Support: Provide technical support to end-users as needed, addressing any questions or concerns related to their new laptops.

Inventory Management: Assist in managing and tracking inventory of deployed laptops and related equipment.

Compliance: Ensure all deployments adhere to company policies and compliance requirements.

Qualifications:

Technical Skills: Proficiency in deploying and configuring laptops from HP, Lenovo, and Dell. Familiarity with operating systems (Windows, macOS) and software applications.

Experience: Previous experience in a similar IT deployment or support role is highly desirable.

Problem-Solving: Strong troubleshooting skills with the ability to diagnose and resolve technical issues efficiently.

Communication: Excellent verbal and written communication skills for effective interaction with team members and end-users.

Attention to Detail: High attention to detail to ensure accurate configurations and deployments.

Organizational Skills: Ability to manage multiple tasks and priorities in a fast-paced environment.

Degree: Associate’s degree in Information Technology, Computer Science, or a related field preferred, or equivalent work experience.

Certifications: Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Requirements • A minimum of 2 years of relevant experience as an IT Deployment Technician or in a similar role

• Proficiency in Computer Hardware and Database management

• Familiarity with Dell Technologies, EO/IR systems, and Linux Technologies

• Experience with AB Testing and Active Directory

• Knowledge of Apple Devices and Backup Technologies

• Proficiency in Cable Installation and MS Windows 10

• Experience with Computer Imaging and Desktop Imaging

• Familiarity with Deployments and Desktop deployment

• Ability to troubleshoot, test, repair and service technical equipment

• Excellent problem-solving and multitasking skills

• Exceptional customer service skills and ability to explain complex IT concepts in simple terms

• Ability to work in a team and communicate effectively

• Relevant technical degree or certification is preferred Technology Doesn't Change the World, People Do.®

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