JOB REQUIREMENTS: MMC is seeking candidates for the following position based ideally in the Brookfield Wisconsin office. Supervisor - Onsite Technical Support What can you expect: * This position manages department or small unit that includes multiple teams led by Mangers and/or Supervisors in Information Technology. * This role also coordinates and manages Technology Support for office environment across multiple operating companies, at multiple sites within a geographic market. * Provides guidance for technical solutions that addresses business and office requirements. * Ensures support is provided to end users in accordance with agreed SLAs Manages staffs performance and the quality of services provided. What is in it for you? * A company with a strong Brand and strong results to match * Culture of internal mobility, collaboration and valued partnership from the business. * Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations. * Competitive pay (salary and bonus potential), Full benefits package - starting day one (medical, dental, vision, STD/LTD, life insurance, RSP (Retirement Savings Plan or TFSA (tax free savings account.) * Tuition Reimbursement plan and participation in our Employee Stock Purchase Plan * Entitled to vacation, floating holidays, time off to give back to your community, sick days, and national holidays (with early dismissal). We will count on you * Ensures the installation, training, maintenance, troubleshooting and repair of all OpCo desktop hardware and software technology is completed by the team according to SLAs. * Provides assistance in the setup and operation of audio-visual hardware; as required, by end user. * Determines appropriate hardware and software; based on corporate policy and end user requirements. * Responds to incidents within SLA or within a timely manner with appropriate level of urgency and follows up with customers on all issues. * Escalates incidents, and questions to appropriate support groups. * Provides assistance disconnecting, moving and reconnecting desktop technology hardware, for single user, multi-user and office moves. * Provides assistance with the administration and, maintenance of Technology Infrastructure components. * Provides assistance with installation, maintenance, troubleshooting and the repair of office Telephony Systems. * Manages Field Support operations through internal staff and external vendor support groups, within assigned office(s). * Manages support for all Office Infrastructure technologies across all tiers, within agreed timeframes or SLAs. * Ensures Infrastructure Systems are maintained in accordance with service owner guidelines, and are in compliance with Business Continuity agreements. * Ensures staff follows operational guidelines, principles, and processes; as described by Senior Management. * Conducts periodic reviews to ensure compliance with; regulatory guidelines, IT and Operating Company policies, best practices within IT and IT industry standards. * Follows up on quarterly meetings and shares results with MTM/RTM. What you need to have: * Bachelor\'s Degree in a technology related discipline. * Minimum 5 years of related work experience, in a technical 2nd or 3rd level support role. * Prior team management experience preferred. * A+ certification preferred. * Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE). * Very strong knowledge of company desktop operating systems and software. * Knowledge of application packaging processes. * Knowledge of scripting for Microsoft based systems, including active directory and MS Desktop products. * Knowledge of standard computer hardware. What makes To view the full job description please use the link below. https://www.aplitrak.com/?adid=YmJnZW5lcmljLjY4NTEzLjg3Nz AbW1jY29tcC5hcGxpdHJhay5jb20 ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjY4NTEzLjg3NzBAbW1jY29tcC5hcGxpdHJhay5jb20