JOB REQUIREMENTS: We have a position available at our well-established, 70-year-old textile manufacturing company and we\'re seeking individuals to join our team. Your role will involve collecting and processing customer orders, which includes order entry, answering phones, preparing quotes, and assisting customers in our showroom. Candidates should have a minimum of 3 years\' experience in Customer Service or Sales. Excellent communication skills are required, along with good grammar, voice quality, phone manners, sales presentation skills, and the ability to listen and respond effectively. We\'re looking for detail-oriented individuals who are willing to take initiative and are self-motivated. The ability to work independently and multi-task efficiently is important, as is being team-oriented. We offer a competitive benefits package that includes dental, vision, and life insurance, a 401K plan, paid holidays, and vacations. If you\'re interested in this opportunity, we\'d love to hear from you. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers\' problems. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Determine charges for services requested, collect deposits or payments, or arrange for billing. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Resolve customers\' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers\' claims. Solicit sales of new or additional services or products. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Candidates should have a minimum of 3 years\' experience in Customer Service or Sales. Excellent communication skills are required, along with good grammar, voice quality, phone manners, sales presentation skills, and the ability to listen and respond effectively. We\'re looking for detail-oriented individuals who are willing to take initiative and are self-motivated. The ability to work independently and multi-task efficiently is important, as is being team-oriented. ***** APPLICATION INSTRUCTIONS: E-Mail a Rsum: raechel@gaspardinc.com