JOB REQUIREMENTS: Consumer Digital Banking Representative LinkedIn Twitter Email Message Share Job Location 15700 W Bluemound Rd, Brookfield, Wisconsin Tracking Code 6200 Position Type Full-Time/Regular North Shore Bank is about helping families thrive, businesses grow and communities flourish. We are dedicated to championing our customers, empowering them to bank their best life, and supporting the community we all share. And it\'s our employees that make the difference. With offices located throughout eastern Wisconsin and northern Illinois, we offer a work culture that has been recognized as a Top Workplace twelve times by the Milwaukee Journal Sentinel. As a mutual company, North Shore Bank isn\'t publicly-owned, which means when we come to work every morning, our sole focus is on providing high-touch service to our customers and employees, and supporting our local communities. Are you looking for a company that places long-term growth ahead of short-term profits? Where you can put your customers first and think creatively to solve challenges? Where respect, integrity and being true to your word are valued and rewarded? This is the place. SUMMARY:The Consumer Digital Banking Representative is responsible for supporting our customers with our consumer online banking platform and mobile application, including products integrated within our digital platform/application. This position is part of a team that supports our escalated and more complicated digital banking inquiries, focusing on behind-the-scenes tasks for platform enhancements as well as, trouble shooting and resolving customer issues. ESSENTIAL DUTIES AND RESPONSIBILITIES: North Shore Bank\'s Position Descriptions are intended to describe only the major responsibilities of the job. You may be expected to perform other duties specified by your manager. Everyone is expected to contribute whatever efforts necessary to operate efficiently and effectively to insure the success of North Shore Bank. Responds to escalated and complicated customer inquiries from the Contact Center and other internal departments. Examples would include fraud events, hardware/operating system issues, etc., via phone inquiries, chat, and secured email. Reviews and decisions digital payment restrictions, fraud, and verification follow-up for all digital payment channels. Examples: Zelle, Bill Pay, Transfer Now, etc. Assists with system upgrades and new releases including, but not limited to, creating back-office reference materials and testing.This would include, but not limited to, testing new security features, new user interfaces, updates to disclosures, and updating the certification... For full info follow application link. Employment selection and related decisions are made without regard to race, ethnicity, religion, gender, sexual orientation, national origin, age, disability, genetic history, marital status, military or veteran status, or any other characteristic protected by law. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/9CD914B293C343F5